Resident Building Assistant (Live-In)
Location: Langley, BC
About the Opportunity
We are a third-generation family-owned property management company, looking for a professional, dependable and customer-focused Resident Building Assistant to live on-site and become the face of our Langley apartment community outside of regular business hours.
This unique salaried position combines resident relations, leasing support and emergency response. You'll provide exceptional resident service, respond to legitimate after-hours emergencies, conduct evening and weekend suite showings, and help create a safe, welcoming community while working closely with our Property Administrator, Maintenance Supervisor and Operations Manager.
Work Schedule & Flexibility
This is a salaried position that requires flexibility. The nature of the role means your workload will fluctuate depending on leasing activity, resident needs and legitimate after-hours emergencies.
While no two weeks are the same, the successful candidate should expect to dedicate an average of approximately 20–30 hours of active work per week to the role. Some weeks may require fewer hours, while others may require additional time depending on operational demands.
Rather than following a traditional schedule, this role is best suited for someone, or a couple, who enjoy flexibility, are dependable, responsive and take pride in being available when the community needs support. The salary reflects both the active duties performed and the responsibility of providing reliable after-hours availability.
What You'll Do
· Respond to legitimate after-hours building emergencies
· Conduct evening and weekend apartment showings
· Support leasing activities, applications, move-ins and resident orientations
· Perform regular property walkthroughs to identify maintenance or safety concerns
· Build positive relationships with residents while delivering exceptional customer service
· Maintain professional communication with residents, contractors and management
· Complete incident reports, leasing documentation and follow-up records accurately
· Support the overall appearance, safety and success of the community
What We're Looking For
· Excellent customer service and communication skills
· Professional judgement and the ability to remain calm under pressure
· Highly organized with strong problem-solving abilities
· Ability to work independently and make sound decisions
· Proficient in the use of Apple (Mac/iOS) and Microsoft 365
· Property management, hospitality, customer service and leasing experience
· Valid driver's licence and reliable transportation
· Ability to live on-site or relocate to the property
· Criminal Record Check required
· Sound knowledge and experience of the Residential Tenancy Act of British Columbia
What We Offer
· Competitive monthly salary
· 25% reduction in monthly rent for an on-site apartment
· Heat and hot water included
· Extended health and dental benefits (where applicable)
· Paid vacation
· Company cell phone
· Ongoing training and professional development
· Long-term career opportunity
· A supportive team culture built on respect, and integrity
Apply Today
If you're looking for a rewarding opportunity where you can make a meaningful difference in residents' lives while building a career with a company that values respect, integrity and continuous improvement, we'd love to hear from you.
Please submit your resume and a brief cover letter.
Pay: $2,600.00-$2,800.00 per month
Benefits:
- Casual dress
- Dental care
- Flexible schedule
- On-site parking
Work Location: In person
