ROLE SUMMARY
The Program Supervisor is responsible for the effective day-to-day operation of the Association’s programs within area of responsibility (e.g., residential, day, employment, fee-for-service) as well as the health, safety, and well-being of the people served and the staff. Accountabilities include providing oversight of direct support staff and coordinating the delivery of services to individuals in assigned program. Working under the guidance of the Program Manager, this position is responsible for ensuring high quality support is being provided while also ensuring compliance with all applicable legislation, funder requirements, and organizational policies and procedures.
KEY RESPONSIBILITIES
Works closely with the Program Manager to develop and implement program standards that address the psychosocial, cultural, physical and safetyneeds of individuals served; including but not limited to the implementation of individuals’ behaviour development and Person-Directed plans, and maintaining accurate documentation.
- Provides direct support to front-line staff (i.e., direct support professionals, service coordinators); ensures all reasonable precautions are in place for the safety of staff and the individuals served.
- Supports programming, oversight of medical care, skill development, behavioural interventions and overall care and services for people receiving supports and services requirements.
- Manages budget expenditures of all assigned cost centres to ensure effective use of resources including but not limited to reviewing and approving timesheets, mileage claims, expense forms, petty cash disbursements, incoming cash, invoices, and purchase orders for each program supervised.
- Oversees individuals’ resident finances to ensure that accurate records are maintained and policy and procedures are followed.
- Participates in the recruitment and selection process including proactively identifying recruitment needs for direct support staff.
- Provides feedback, guidance, and functional advice to front-line staff concerning their performance at regular intervals and through the annual performance appraisals.
- Engages in collaborative problem solving approaches with individuals, staff, families, colleagues and Program Manager to share information, address issues, and problem solve to seek solutions for day-to-day issues.
- Coordinates, chairs and participates in various meetings and/or committees (e.g. job evaluation, audit) as related to staff, individuals supported, families, employee, professional development goals or other program needs.
- Maintains working knowledge of the Collective Bargaining Agreement and grievance procedures; escalates matters as needed.
QUALIFICATIONS
Education & Training
- College Diploma or Bachelor’s degree in human services or a related discipline. Training and/or certification in CPI (Crisis Prevention), Conflict Management, Trauma Counseling, Case Management an asset. Minimum of 3-5 years of related experience in direct care including experience with individuals with developmental disabilities (e.g. autism spectrum); experience with implementation of behavioural protocols and treatment plans preferred; previous supervisory experience an asset. Experience working in unionised environment and knowledge of behavioural/developmental services. Proficiency with technology including but not limited to computers including MS Office (Excel, Word, Outlook) and other software programs needed to produce documents, reports, databases, presentations and communication vehicles for staff training and development.
Working Hours & Work Environment
- Position requires flexible work hours on evenings, weekends and overnight.
- Emergency on-call as required.
- Moderate- to fast-paced office environment with tight deadlines and multiple priorities.
- Extensive computer and telephone use.
- Travel between locations or to external stakeholders (i.e., funders, employers) may be required.
- A valid Ontario Driver’s License (Class G) and access to a reliable vehicle and insurance is an asset.
Job Type: Full-time
Pay: $60,566.00-$70,445.00 per year
Benefits:
- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care
Education:
Work Location: Hybrid remote in Toronto, ON M5R 2S7
