The Opportunity
Reporting to the Cashier Department Head (or his/her delegate), the Cashier Supervisor is responsible for supporting the Department Head and Assistant Department Head in providing guidance, supervision and sets as a good example for Cashiers to follow.
You
Will
Greet customers with smile, friendly enthusiasm
Provide good customer service at Customer Service Counter, such as order and replenish gift cards, handle returned product, return bottles, sale of tobacco, answer phone call, sell lottery tickets, bus tickets and gift cards etc.
Resolve customer complaints and maximize customer satisfaction by building rapport, providing good smile and eye contact and paying attention to them
Lead by example by performing duties of Cashier if required
Create good customer experience via delivering fast and accurate checkout service, prevent possible fraud (PLU # input, Scan merchandise, transaction discrepancies, identify counterfeit / fake cards)
Provide guidance and supervision to Cashier; assist Department Head to train department staff
Keep self-updated with all in store promotion activities so that to perform correct checkout services
You Should Have / Be
Flexible to work in shifts, including weekdays, weekends, evening hours and statutory holidays
Be prepared to stand for a long time; have a good understanding of tools & equipment relevant to the job
Possess basic computer skills in MS Office & basic knowledge of accounting
Able to handle paper work/report effectively and in an organized manner
Know how to interpret labels of merchandises
Good knowledge of payment method including cash, bank cards, and credit cards etc.; possess knowledge in selling lottery tickets, bus tickets, gift cards etc.
Able to communicate in English and Chinese as asset (Cantonese &/or Mandarin)
Possess knowledge in workplace health & safety
This is an active job posting for a currently vacant position. We are recruiting to fill this role as part of our ongoing operational needs.
Benefits
Extended health/dental/vision care
Life/AD&D insurance
Paid vacation, sick, marriage, bereavement leaves
10% in-store staff purchase discount
Subsidized staff meal
Shift
Shift work is required, including weekdays, weekends, and statutory holidays
Safety Statement
Safety continues to be T&T Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.
T&T Supermarket is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, gender identity, age, veteran status, non-disqualifying physical or mental disability, or any other applicable characteristics protected by law.
