Overview
Join a team that restores and makes a difference
Be part of a fast-moving restoration team in Victoria, helping bring homes back to life through hands-on work, teamwork, and attention to detail. We are a full-service restoration company looking to hire motivated and energetic Contents Technicians and Contents Crew Leads to join our team in Victoria branch. If you have the ability to work hard, multitask and learn quickly with a positive attitude, then we want to meet you.
The work requires careful focus and packing of insured belongings. It is a hands-on role where attention to detail, organization, and teamwork are very important.
What to Expect in This Role
No two days are the same. The work varies from pack-outs, final cleans and supporting different stages of restoration projects. The role offers a strong team environment, especially during large loss projects.
Job responsibilities
- Thoroughly clean smoke residue from contents and structures.
- Pack contents with protection and care.
- Follow established procedures for cleaning structures and handling customers’ possessions.
- Perform detailed structure cleans and post-construction cleans to prepare homes for occupancy to exact standards.
- Clean all types of flooring including sweeping, mopping, vacuuming, and hand scrubbing.
- Process and clean contents in the warehouse using established techniques.
- Maintain cleanliness and organization at both office facilities and job sites.
- Complete daily updates for every active claim in PSA and email.
- Document inventory and non-restorable contents using Encircle (training provided).
Requirements
- Minimum 2 years of relevant restoration industry experience (required)
- Previous work experience in a cleaning role is considered an asset
- Ability to work overtime for after-hours emergency work
- Ability to work well under pressure in difficult circumstances
- Strong communication skills (spoken and written)
- Ability to work independently as well as within a team environment
- Ability to pass a criminal background check if required
- Valid BC Class 5 Driver’s Licence with a clean driver’s abstract (required)
- Familiarity with basic technology such as cellphone use, Outlook email, and Encircle
Your First Few Weeks: Onboarding & Training
We have supportive team culture and set every new team member up for success from day one and place strong emphasis on onboarding and training.
Week 1–2: Orientation, team introductions, facility tour, and system training (PSA, Encircle, Outlook). You will also assist with pack-outs and warehouse tasks.
Week 2–3: Shadow experienced team members on job sites and begin assisting with documentation and claim updates.
Week 3–5: Gradually take on more responsibilities in the field with ongoing support and feedback.
Ongoing: Continued mentorship, regular check-ins, and opportunities for training and growth into leadership roles.
On-Call Rotation – How It Works
Restoration doesn’t stop when the workday ends and neither do we.
Our on-call rotation ensures customers receive a rapid response when emergencies happen.
- On-call shifts are shared across the team on a rotating basis
- No single person carries the load
- When on call, you must be reachable by phone and respond within a defined timeframe
- After-hours callouts are compensated with overtime pay.
- On-call schedules are provided in advance to allow planning of personal time
- Our dispatch team supports you throughout the process
Training, Development & Certifications
We invest in our people. As a Contents Technician, you will be offered below training during your tenure here:
- Confined space training
- Fall Protection training
- Contents Processing & Pack-Out Best Practices Training
- Encircle Digital Documentation Platform Training
- Ongoing leadership and crew management coaching
Extra Perks
- Company-provided uniforms and PPE so you are properly equipped for the job
- Employee referral program with bonuses for successful referrals
What We Offer
- Competitive Pay: CA$21.86 – CA$27.75/hour based on experience, with regular performance reviews
- Health & Dental Benefits: Coverage beginning after 3 months of employment
- Vision Care Benefits
- Overtime Compensation: Paid overtime for after-hours emergency work and callouts
- Career Advancement: Clear growth path to become a Team Lead and Senior roles.
- Supportive Team Culture
- Permanent Full-Time Employment with a company serving BC communities for over 25 years
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $21.86-$27.75 per hour
Benefits:
- Company car
- Dental care
- Employee assistance program
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care
Application question(s):
- This position requires full-time availability. Can you work 40 hours per week?
- Are you flexible to work evenings, weekends, and statutory holidays?
- Are you flexible with on call schedule?
- Any experience driving and parking a cube truck or full-sized panel van?
- What is your hourly wage expectation?
- When can you start the position?
- Are you legally authorized to work in Canada?
- Do you have any current or previous experience working for a restoration company? If yes, please list the restoration company name(s) and the role(s) you held.
Experience:
- Contents Technician: 2 years (preferred)
Licence/Certification:
- Class 5 Licence (required)
Location:
Work Location: In person
