The Veteran Family Program Coordinator supports the Veteran Family Program (VFP)
through Military Family Resource Centre’s (MFRC) as outlined in the MFRC
Partnership Agreement with Military Family Services (MFS) and the Memorandum of
Understanding between MFS and Veterans Affairs Canada.
This position is dedicated to supporting medically releasing Canadian Armed Forces
(CAF) members, medically released CAF Veterans and their families as they transition
into civilian life.
Summary
Reporting to the Executive Director of the MFRC and liaising with VFP and Military
Family Services (MFS) staff, the Veteran Family Program Coordinator will be
responsible for the development, implementation and evaluation of programs and
services that will assist CAF members, veterans, and their families during the pre-
release and post-release of a medical (3B) release, and the transition to civilian
supports and services.
The Veteran Family Program Coordinator helps to determine the needs of the VFPC
clients and acts as a bridge between the transitioning family, DND, VAC, civilian support
services along with other relevant service providers.
Responsibilities
Promote the Military Family Services Program (MFSP) to respond to the needs of
medically released CAF Veterans and their families.
Provide or support the development of awareness sessions, briefings and
resources pertaining to change management and transitioning into a civilian
community.
Provide information and referral services for the support and/or counsel of family
members in crisis or imminent crisis.
Conduct and/or refer group and individual education sessions to support the
transition to civilian life.
Establish contact with medically releasing CAF members, medically released
members and their families to provide a general overview of the services of the
VFP and MFRC.
Assist medically releasing CAF members, medically released Veterans and their
families in their navigation of, and access to, relevant community programs and
services, facilitate referrals to appropriate agencies/organizations as needed.
Provide follow-up with families to ensure referrals have been utilized and are
meeting the family’s needs and provide ongoing support to families as required.
Develop and maintain strong community partnerships with both civilian and
military organizations and stakeholders.
Maintain open communication with VFP and the other Veteran Family Program
Coordinators to ensure continuity of service provided across all 32 MFRC’s.
Maintain records as required.
Collaborate on the coordination and provision of general information briefs for
chain of command, CAF and Veteran’s Affairs Canada (VAC) personnel, and
CAF and VAC communities and community agencies and partners.
Coordinate the collection of statistical data pertaining to each activity and ensure
all data is reported as requested.
Evaluate services both formally and informally on an ongoing basis that is
compatible with the MFRC’s and VFP’s overall evaluation plan and develop
annual goals/statistics for the program that are outcome-based and measurable.
Ensure all activities operate within budget guidelines.
In collaboration with the MFRC and VFP communications departments, actively
promote VFP programs, resources and services by such means as making public
appearances, circulate pamphlets and posters, provide general information
briefings, attend briefings and preparing articles for regular submissions to the
marketing and promotions area of the MFRC.
Competencies and behaviours
Champion on behalf of medically released CAF Veterans and their families.
Believes in the mission and goals of the VFP and the MFRC.
Thorough understanding of the CAF, VAC, and community systems, policies and
practice in order to assist families in accessing services and support.
Have a full understanding of MFRC programs and services to enable quality
referrals for families into services and supports.
Maintain a constant awareness of the client and exhibits recognition and
appreciation of their needs and achieves results with positive outcomes for
individuals and families with the program.
Possess a high degree of personal initiative with excellent planning and
organizational skills.
Willingness to work flexible hours.
Ability to prepare written reports, correspondence and maintain accurate records
Ability to work independently and as member of a multi-disciplinary team.
Ability to define problems, collect data, establish facts and draw valid
conclusions.
Ability to meet deadlines in a timely and efficient manner.
Continuing personal and professional development in related areas.
Desired knowledge and experience
Post-secondary degree in social services field or equivalent combination of
education and experience.
Excellent communication skills, both oral and written with preference given to
those bilingual in both official languages.
Understand the unique military lifestyle issues facing medically releasing
Veterans and their families and knowledge of agencies and organizations with
applicable support services.
Excellent intrapersonal skills under all types of conditions, exhibiting a supportive
positive approach, and sensitivity and tact in dealing with people under stressful
situations.
Maintain, in a secure location, records and confidential case notes on all clients.
Participates in the developing of new ideas and methods for program
enhancement and the ability to adjust and adapt to changes.
Possess strong computer skills, specifically in Office 365.
Working conditions
The position is required to sit at a computer for periods of time.
The position may require special hours, including weekends and evenings.
Work may require dealing with emotionally intense situations.
Pay: From $24.50 per hour
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program
Ability to commute/relocate:
- Gander, NL A1V 1S3: reliably commute or plan to relocate before starting work (required)
Language:
Work Location: In person
