Customer Service & Ecommerce Coordinator (Shopify)
Team Headquarters | Niko Apparel Systems – Hamilton, ON
About Us
Team Headquarters (teamheadquarters.ca) is a division of Niko Apparel Systems, a Hamilton-based manufacturer specializing in custom team apparel, ecommerce team stores, in the surrounding area.
The Role
We are looking for a customer-focused, highly organized team member to manage customer orders and support our Shopify-based team stores. You will be the key link between customers, ecommerce, and production.
Key Responsibilities
· Customer Service & Sales:
· Respond to customer inquiries via phone, email, and in-store
· Provide quotes and process orders and payments
· Ecommerce (Shopify):
· Create and manage online team stores
· Upload and maintain product listings
· Monitor orders and ensure timely fulfillment
· Operations & Fulfillment:
· Coordinate with production teams
· Pick, pack, and ship orders
· Manage inventory and process returns
Qualifications
· Strong customer service and communication skills
· Highly organized and able to multitask
· Shopify or ecommerce experience preferred
· Experience in apparel, retail, or team sports is an asset
What We Offer
Hands-on role across ecommerce, customer service, and operations. Opportunity to grow into a senior ecommerce or operations position.
Details
Location: Hamilton, ON (in-person)
Employment Type: Full-time
Compensation: $22–$26/hour
Job Type: Full-time
Pay: $22.00-$26.00 per hour
Benefits:
- Dental care
- On-site parking
- Vision care
Ability to commute/relocate:
- Hamilton, ON L8W 2Y6: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Interest in sports and sports apparel is an asset
Education:
Experience:
- customer service : 1 year (required)
- Shopify / Ecommerce : 1 year (required)
- invoices/workorders : 1 year (preferred)
- AI/Chatgpt/Gemini/Claude: 1 year (preferred)
Location:
- Hamilton, ON L8W 2Y6 (preferred)
Work Location: In person
