Consistently ranked among Canada’s finest, the Oak Bay Beach Hotel has been recognized as the #1 Hotel in Canada and a Top 20 Hotel in the World by Condé Nast Traveler Readers’ Choice Awards. Nestled on the shores of Vancouver Island, our luxury boutique resort features 100 guest rooms, a world-class spa, award-winning dining, and iconic seaside mineral pools.
Night Audit
The Night Auditor is responsible for the full functioning of the hotel on the overnight shift. This will include assisting late arrivals and any guest requests that may arise. The position is also responsible for cash handling and some basic accounting procedures. A successful night auditor will be comfortable operating computers and with guest interactions.
Responsibilities
- Ensures that all guests are made to feel welcome upon arrival and departure.
- Greet guests in a friendly and courteous manner during all interactions.
- Handle all guest interactions with the highest level of hospitality and professionalism.
- Provides a high level of customer service to ensure Guest Satisfaction
- Processes check-ins and check-outs.
- Night Audit duties and support including laundry.
- Ensures that any special billing instructions are noted and passed on to accounting/front desk in a timely and accurate manner.
- Answer and respond to reservation calls, room service and valet and bell services.
Qualifications
- Prior Front Desk experience preferred
- Experience using a Hotel reservation/booking system, an asset
- Demonstrated strong leadership, team, and communication skills are essential.
- Highly detail oriented, exceptional organizational skills and able to handle competing priorities.
- Strong knowledge of MS Office.
- Demonstrates strong organizational and multi-tasking abilities with attention to detail.
- Ability to take ownership of duties and show initiative.
Our Values
At the Oak Bay Beach Hotel, we believe in Refining Luxury, Engaging Authentically, Responsible Sustainability, Inspiring Wellbeing, and Creative Resilience.
We welcome leaders who bring creativity, integrity, and warmth to everything they do — elevating both guest and team experience through genuine connection and thoughtful innovation, and a commitment to caring for our community and environment.
Job Types: Full-time, Permanent
Pay: $26.03 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- Vision care
Experience:
- Luxury Hotel: 1 year (preferred)
- Front Office: 1 year (preferred)
- Hotel Reservation: 1 year (preferred)
Work Location: In person
