The Hilton Vancouver Airport Hotel is a leading global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities and value. We provide exceptional guest experiences and with 237 rooms and over 4,000 square feet of event space, our Team Members are front and centre of the hotel driving all aspects of the business!
At the Hilton Vancouver Airport Hotel, we take pride in fostering an environment where learning and development is a lifestyle. Apply today and embark on a rewarding career path!
OBJECTIVE:
The Food & Beverage (F&B) Supervisor leads the restaurant and banquets teams in hospitality and guest service through proactive behaviors and meaningful gestures. The successful candidate will supervise service delivery and guest flow, ensuring a superior guest experience that is consistent with the Hilton standards. The F&B Supervisor will be reporting to F&B Management. The position will be Part-time and the hours of work will be varied shifts including days, evenings, weekends and holidays.
RESPONSIBILITIES:
- A role model for The Hilton brand standards including CAVU Kitchen Bar and the Banquet operations.
- In the absence of F&B management, leads daily pre-shift meetings, ensuring completion of side work and cleaning duties for each outlet.
- Coordinate food & beverage delivery functions with the Restaurant Managers/Supervisors, Culinary & banquet team members.
- Assist with the supervision and training of banquet and restaurant associates on service delivery from start to finish.
- Assist with banquet billings/invoices.
- Ensure department compliance of Banquet Event Order specifics for every event (linens, chairs, food guarantees, tables, staging, timing, and special items).
- Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and concerns.
- Ensures team members are empowered to satisfy guest concerns regarding product and service.
- Tracks issues so action may be administered to prevent re-occurrence and implement solutions for greater guest and team member satisfaction.
- Works with management to maintain a positive environment where suggestions and concerns are brought forward.
- Acts as host in the restaurant by greeting and seating guests promptly as required. Responsible for answering restaurant telephone, answering inquiries, taking and maintaining reservations.
- Assists servers with service delivery in outlets to ensure maximum guest satisfaction from point of entry to departure.
- Assists with cash and liquor control procedures and ensures adherence by all food and beverage team members.
- Assists with adjusting schedules to maintain operational needs.
- Assists with monthly inventories of the food and beverage department.
- Adheres to local liquor and health & safety laws.
- Other duties as required.
QUALIFICATIONS:
- Minimum 1 year of food & beverage/banquets experience in a supervisory role, or equivalent experience may be considered.
- Flexible to work on key days of operations
- Knowledge of local health & liquor laws.
- Valid Serving it Right Certification.
- Knowledge of wines, beer and spirits.
- Knowledge of Micros an asset.
- Ability to lift up to 50 lbs essential.
- Current Food Safe (preferred).
- Diploma/degree in hospitality or related topic (preferred).
- Proficient in MS Office programs i.e. Word, Excel, Outlook, Teams.
- Self-starter who takes initiative and has a demonstrated eye for detail.
- Proven ability to manage multiple functions while meeting deadlines.
The Hilton Vancouver Airport hotel is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law. Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the selection process, please contact the Human Resources Department upon application.
Pay: $26.57 per hour
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Vision care
Experience:
- Food & Beverage: 1 year (required)
Licence/Certification:
- Serving It Right (required)
Work Location: In person
