Front Desk Agent - Role Summary
What You’ll Do:
- Welcome and acknowledge guests according to hotel standards.
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests ensuring all have receive exceptional service and facilities that are expected by Comfort Inn & Suites.
- Operates the front desk equipment such as the property reservation system and key card encoding terminals.
- Verify/adjust billing for guests and secure payment.
- Arrange transportation or direct guests to local destinations.
- Coordinate with other hotel teams to meet guest needs.
- Respect and protect guest privacy.
- Operate telephone phone console including answering phones, responding to questions, directions or concerns.
- Completes the necessary tasks assigned. This may include some basic math, taking messages, and data entry.
- Act in accordance with hotel emergency protocols and processes in the event of an emergency, ensuring guest safety as a priority
- Show a “can-do” attitude with open professional communication with colleagues, assisting where necessary to develop team spirit and motivation
- Responsible for the safety culture by ensuring the security of the rooms, keys and guests.
- Other reasonable duties as assigned from time-to-time.
at we are looking for:
- Completion of high-school
- Previous experience in a customer focused environment
- Hotel or hospitality experience an asset
- Ability to work independently
- A team-first attitude
- Bilingual French-English an asset
- Detail oriented
- Comfortable with technology
- Passion for service and problem solving
Job Types: Part-time.
Schedule:
- 8 hour shift (day and evening)
- Holidays
- Weekends
Job Type: Part-time
Pay: $17.60-$18.60 per hour
Work Location: In person
