We are seeking a Clinic Coordinator to join our RMT clinic! The ideal candidate will lead with kindness, possess skills in clinic operations, and have experience or interest in digital marketing/social media management.
About Us
Yaletown Massage Therapy is an established clinic in the heart of the Yaletown neighborhood, providing Registered Massage Therapy (RMT) services since 1999. We are a group of RMT’s who believe in a holistic approach and the importance of effective, responsible healthcare. We all share similarities in our approach to assessment, treatment and homecare exercises, but we each bring our own unique point of view and experiences to the massage therapy table.
Location & Transportation
The clinic is located steps away from the Yaletown Skytrain Station. While there is no on-site parking, if you ride a bike, we have a gated parkade with a bike rack in the building for you to park and lock your bike away (must be your own lock).
Responsibilities
- Oversee monthly RMT appointment calendars and bookings, coordinate RMT room schedules, and support RMTs with client rebooking when necessary.
- Perform general visitor reception tasks such as greeting clients and answering inquiries.
- Process invoices, submit to extended health insurers for direct billing.
- Monitor and maintain inventory levels for clinic supplies (e.g., office and cleaning supplies), ensuring timely orders and restocking.
- Perform regular cleaning tasks such as onsite laundering of bed linens and towels, and maintain a cleanly and organized reception area and back office.
- Update the clinic owner, RMTs, and receptionist team about relevant matters affecting their work and the clinic.
- Communicate with the building manager when necessary.
- Manage social media presence and digital marketing campaigns using tools like Buffer, Mailchimp, and Google Analytics to attract new patients, promote services, and share updates.
- Take the lead for planning and coordinating of clinic events, such as holiday parties and team-building activities.
- Records Management: Must maintain strict confidentiality over medical records.
The ideal candidate will:
- Have exceptional time-management skills, be able to multitask and work independently with minimal supervision
- Be detail-oriented and organized
- Have stellar customer service skills
- Take initiative on improving clinic protocol and administration
- Have experience or interest in managing social media and/or digital marketing
- Have coordinator and/or supervisor experience in a clinic setting
- Be familiar with direct billing to extended health insurers
Requirements for the role include:
- Knowledgeable about the Personal Information Protection Act (PIPA) in a clinic setting
- Exceptional verbal and written communication skills
- 1 year minimum experience with JaneApp
- 3 years minimum experience in a customer service or reception role
Pay: From $22.00 per hour
Application question(s):
- Do you have experience in digital marketing/social media management?
- What is your earliest start date?
- Do you have experience working with JaneApp?
Work Location: In person
