Hoco Hotels is seeking polished, professional, and guest-focused Servers to join our upscale Italian restaurant and lounge opening mid-May, located inside The Windsor Hotel in Stratford, Ontario.
This role is ideal for someone who thrives in a fast-paced, high-standard dining environment and is passionate about delivering elevated service experiences across lunch, dinner, and happy hour.
Position Overview
Reporting to the Food & Beverage Manager, this role is responsible for delivering exceptional table service while maintaining the standards of an upscale Italian dining experience.
As a key member of the front-of-house team, you will create memorable guest experiences through attentive service, strong product knowledge, and a refined, hospitality-driven approach.
Schedule Requirements
This role requires full schedule flexibility, as shifts may vary weekly and may include:
- Lunch, Dinner, and Happy Hour shifts.
- Weekdays, weekends, and holidays
- Evening availability is required
Full-time and part-time opportunities available.
Key Responsibilities
Dining Experience
- Provide attentive, professional, and personalized table service
- Guide guests through menus, features, and wine selections
- Demonstrate strong knowledge of Italian cuisine, ingredients, and preparation styles
- Anticipate guest needs and ensure a seamless dining experience
- Handle guest concerns with professionalism and urgency
Food & Beverage Service
- Take accurate food and beverage orders and input into POS system
- Serve food and beverages in a timely and polished manner
- Execute proper wine service, including opening, pouring, and presentation
- Support bar and lounge service during happy hour and peak periods
Dining Room Operations
- Set, maintain, and reset tables to upscale service standards
- Ensure cleanliness and presentation of dining room and lounge areas at all times
- Assist with opening and closing duties, including side work and setup
Team Collaboration
- Work closely with kitchen and bar teams to ensure smooth service flow
- Support teammates during peak periods to maintain service standards
Systems & Transactions
- Operate POS system and process payments accurately when required
Qualifications & Requirements
- Previous serving experience in a restaurant (upscale or full-service preferred)
- Strong communication and interpersonal skills
- Professional, polished, and guest-focused demeanor
- Knowledge of wine, cocktails, and Italian cuisine is an asset
- Ability to multitask and perform under pressure
- Smart Serve Certification (required)
- Food Handler Certification (asset)
- Experience with POS systems and specialty coffee is an asset
- Must be available for early mornings, weekends, and holidays
- Valid Canadian work authorization
- Ability to stand for extended periods
- Ability to lift up to 50 lbs
Compensation & Benefits
- Competitive hourly wage + tips (based on experience)
- Discounted or Complimentary Staff Meals
Pay: $17.60-$19.60 per hour
Experience:
- Restaurant: 1 year (required)
Location:
- Stratford, ON N5A 3K2 (preferred)
Work Location: In person
