BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
Temporary Contract | 3 to 5 Months
Location: Maple, Vaughan, Ontario - 100% on-site
Hours: Monday to Friday, 10:00 a.m. to 7:00 p.m.
Additional Availability: Occasional availability from 6:30 a.m. to 3:30 p.m. for vacation, absence, or illness coverage
Pay: up to $27 per hour (up to $56,000 annualized) | No benefits
Job Summary
The Bilingual Customer Service Representative will provide professional service to internal and external customers in both English and French. The successful candidate will have experience working within a product-based company and a strong understanding of order management, including order entry, shipment coordination, backorders, delivery timelines, invoicing, and customer account support.
Key Responsibilities
- Accurately enter and process customer orders, credit notes, and account updates.
- Review orders for accuracy, product availability, pricing, and delivery requirements.
- Prepare and verify invoices, shipping documentation, and bills of lading.
- Monitor urgent and high-priority orders to ensure timely and complete delivery.
- Respond to customer inquiries regarding order status, product availability, shipments, backorders, shortages, and delivery timelines.
- Coordinate between customers, sales, logistics, warehousing, planning, production, credit, and other internal departments.
- Work with internal teams to create and manage backorders when required.
- Investigate short shipments, delivery concerns, billing discrepancies, and related customer issues.
- Coordinate with courier and transportation companies to support on-time delivery.
- Process large volumes of information accurately and efficiently.
- Develop and maintain professional relationships with customers and internal stakeholders.
- Provide customer service and order support in both English and French.
Qualifications
- Fully bilingual in English and French, both written and verbal.
- Minimum of one to two years of customer service, order management, or call-centre experience.
- Previous experience working for a product-based company, such as food manufacturing, consumer packaged goods, pharmaceuticals, manufacturing, wholesale, distribution, or retail products.
- Strong order-management experience is required.
- Experience entering and tracking customer orders from receipt through delivery.
- Previous experience with an ERP or order-management system; SAP experience is a strong asset.
- CRM experience is an asset.
- Strong Microsoft Office skills.
- Excellent communication, organization, accuracy, and follow-up abilities.
- Comfortable working in a fast-paced, structured, and fully on-site environment.
- Able to commute reliably to the Maple, Vaughan location.
- Legally entitled to work in Canada for the full duration of the assignment.
- Available to begin promptly and commit to the full three-to-five-month contract.
Pay: $25.00-$27.00 per hour
Work Location: In person
