Under the direction of the Supervisor or Shift Manager, the Host at Gordon Ramsay Burger serves as the first point of contact for guests and plays a pivotal role in delivering an exceptional dining experience. This position is responsible for greeting guests warmly, managing waitlists and reservations, and coordinating smooth guest flow throughout the restaurant. The Host helps maintain a welcoming, efficient, and guest‑ready environment while consistently upholding all company policies, procedures, and Gordon Ramsay brand standards.
Key Accountabilities
Guest Greeting — Welcome guests with a polished, friendly, and professional presence that reflects the energy of the restaurant.
Seating Coordination — Manage the seating chart with accuracy and efficiency, balancing guest experience with operational flow.
Waitlist Management — Provide clear, confident communication around wait times while maintaining a positive guest experience.
Reservation Support — Assist with reservations and guest inquiries, ensuring accuracy and timely follow‑up.
Service Team Support — Collaborate with servers and leadership to maintain smooth operations during peak periods.
Guest Issue Escalation — Identify and escalate guest concerns promptly to the appropriate team member.
Cleanliness & Presentation — Maintain a clean, organized, and guest‑ready host stand and entrance area at all times.
Communication Excellence — Communicate clearly and professionally with guests, team members, and leadership.
Brand Representation — Uphold the Gordon Ramsay standard of hospitality through every interaction.
Other Duties — Perform additional tasks as assigned to support the overall guest experience.
Education and Qualifications
-
Minimum 1 year customer service experience
-
Must be available to work a flexible schedule including evenings, weekends and holidays
-
Experience using “Open Table” reservations platform an asset
-
Serving it Right certification
-
Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
-
Excellent verbal and written communication skills
-
Computer literacy in MS Office an asset
-
Ability to successfully obtain a Gaming License
Work Environment Considerations
Standing for long periods of time and non-traditional work hours
Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified candidates. Accommodation is available throughout the recruitment and selection process. Candidates requiring accommodation are encouraged to advise us at any stage of the process.
We thank all applicants for their interest; however, only those selected for further consideration will be contacted.
