Job Overview
As an Order desk/Customer Service, you will be integral to the smooth operation of our organization, reporting directly to the Office Manager. Your primary responsibilities will include managing clerical tasks, providing support to the reception in our multi-line phone systems, and providing exceptional customer service to clients. With core skills in Microsoft Office and data entry, along with premium knowledge of QuickBooks, you will support daily administrative functions. Your strong communication and time management skills will ensure efficient workflow, while your attention to detail in filing and proofreading will enhance our office's productivity and professionalism.
Responsibilities:
- Order Processing and Shipping:
o Receiving, verifying, and accurately entering customer orders into the system, whether through phone, email, or online platforms.
o Creating and scheduling shipments for the customer orders as specified in the PO (e.g. Courier/LTL). Creating cross order documents as needed (CUSMA)
o Addressing customer inquiries, providing order status updates, and resolving any order-related issues or complaints.
- Order Tracking & Fulfillment:
o Monitoring the progress of orders, coordinating with other departments (e.g., warehouse) to ensure timely delivery, and potentially arranging for returns or exchanges.
o Maintaining accurate and organized records of all orders, customer information, and related documentation.
o Assisting with inventory tracking and ensuring sufficient stock availability to fulfill customer orders.
o Providing price quotes and potentially updating pricing information.
Billing and Invoicing:
o Generating invoices and processing payments. Interacting with various departments (sales, shipping, etc.) to ensure smooth order processing and customer satisfaction.
- Cross-functional Collaboration:
o Interacting with various departments (sales, shipping, etc.) to ensure smooth order processing and customer satisfaction.
- Answer phone calls and direct them accordingly
- Other duties as required
Job Specifications:
- High School Diploma required
- University degree in Business Administration, focused on accounting preferred
- Excellent Understanding and Experience with MS Office and Computer skills
- Excellent Written and Verbal Communication skills
- Excellent knowledge of QuickBooks
- Excellent Organizational & Excellent Time Management skills
- This is a fast pace role so a Quick Learner is preferred
Pay: $38,000.00-$42,000.00 per year
Benefits:
Ability to commute/relocate:
- Mississauga, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- QuickBooks: 2 years (required)
Language:
- Fluent English (required)
Work Location: In person
