Logistics & Customer Experience Manager
About Barber & Haskill
Since 1938, Barber & Haskill has been a family-owned retailer serving Simcoe County and Georgian Bay. We specialize in appliances, mattresses, and barbeques, providing expert advice, exceptional service, and competitive pricing.
We are seeking a Logistics & Customer Experience Manager to lead our warehouse, delivery, service, and customer experience teams.
Position Overview
This role is responsible for overseeing inventory, warehouse operations, delivery logistics, service coordination, and customer experience. The successful candidate will lead a team, improve operational efficiency, and ensure every customer receives a professional and seamless experience.
A key component of this role is working closely with the General Manager and Sales Team to ensure customer commitments are met, communication is proactive, and operational decisions support sales growth and customer satisfaction.
Key Responsibilities
Sales Team Partnership
- Work closely with the sales team to ensure smooth execution of customer orders from sale through delivery and service.
- Proactively communicate inventory, delivery, and service issues that may impact customer expectations.
- Help create solutions that support both operational efficiency and sales success.
- Foster a collaborative, team-first culture between sales, warehouse, delivery, and service departments.
Leadership
- Lead, coach, schedule, and develop warehouse, delivery, service, and customer experience team members.
- Foster a positive, accountable, and safe work environment.
Warehouse & Inventory
- Oversee receiving, storage, and inventory control.
- Maintain inventory accuracy through cycle counts and audits.
- Ensure products are inspected and stored properly.
- Optimize warehouse organization and efficiency.
Delivery & Customer Experience
- Oversee daily delivery scheduling and dispatch.
- Ensure deliveries are completed safely, efficiently, and damage-free.
- Support customer communication and issue resolution.
- Maintain a white-glove customer experience from sale through delivery and service.
Operations & Improvement
- Monitor key performance indicators including inventory accuracy, delivery performance, customer satisfaction, and operational efficiency.
- Identify opportunities for process improvement and implement solutions.
- Oversee fleet maintenance and operational compliance.
Qualifications
- 3+ years of leadership experience in logistics, warehousing, transportation, retail operations, or a related field.
- Strong leadership, communication, and problem-solving skills.
- Experience managing inventory and operational processes.
- Customer-focused with the ability to manage multiple priorities.
- Valid driver's license.
Experience in appliance, furniture, mattress, or home improvement retail is considered an asset.
Compensation & Benefits
- Competitive salary based on experience.
- Performance-based bonus opportunities.
- Health benefits.
- Employee purchase program.
Work Environment
This position combines office, warehouse, and operational responsibilities in a fast-paced retail environment. Occasional lifting may be required. Saturday availability is required.
If you are passionate about leading teams, improving operations, and delivering exceptional customer experiences, we'd love to hear from you.
Job Type: Full-time
Pay: $55,000.00-$75,000.00 per year
Work Location: In person
