The Merchant Ale House has been in continuous operation for 27 years, and has grown into a St. Catharines hospitality institution. We're a consistently busy establishment, known for the pride we take in our Food, Beverage, and Service standards. We are proud to have many long-term employees, and are looking to add a Front of House and Bar Supervisor to our dining room team!
The FOH Supervisor role is designed to bridge the gap between floor service and operational management. A supervisor will be the administrative heartbeat of the pub. While you will remain a primary table service provider for four shifts a week, one day will be dedicated entirely to "The Business"—ensuring the staff are cared for, the bar is stocked and the atmosphere is maintained.
Core Responsibilities
Weekly Operations (Approx. 5 Hours)
Financials: Preparing bank deposits and maintaining the house tip float.
Inventory Management: Ordering through LCBO, Wine vendors, Limited releases, and Non-Alcoholic partners: Ironwood, Merchandise (Embros), packaging inventory ( 6 pack holders, growlers etc)
Human Resources: Weekly scheduling for FOH staff
Monitor and report equipment and facility maintenance issues.
Act as a primary communication point between kitchen and service staff continuing to foster a positive and professional communication pathway between departments.
Strategic Alignment: A 1-2 hour weekly briefing with the management team to review goals and performance, ideas and maintenance issues.
Administrative & Periodic Tasks
Payroll - Correcting shift discrepancies in the POS (Bi-Weekly) Double checking and reporting all employee hours to Management.
Entertainment (Monthly): Co-ordinating and booking live bands.
Basic Menu Updates - Website, POS, Uber.
Maintain service and cleaning standards.
Assist in hiring and training new FOH staff.
Respond to guest concerns and inquiries.
Facility & Environment (Ad-hoc)
Acting as the point of contact for maintenance calls and repairs.
Coordinating seasonal holiday decorations.
Overseeing and scheduling "Deep Clean" sessions to maintain health and safety standards.
The Ideal Candidate
Balance: Can switch seamlessly from a high-volume serving shift to a focused administrative mindset.
Be a face of the business
Be honest and open to upper management with all issues, concerns and mistakes.
Reliability: You are the keeper of the cash and the schedule; accuracy and fairness are non-negotiable.
Insightful: You must actively observe customer feedback and service flow, maintaining a keen eye for operational details while proactively communicating observations to the relevant department heads.
We look forward to meeting you!
Pay: $21.50 per hour
Benefits:
- Discounted or free food
- Store discount
Experience:
- Serving: 3 years (required)
- Bartending: 3 years (required)
- Supervisor or Management: 1 year (required)
Licence/Certification:
Work Location: In person
