Overview
Job Title: Sales & Customer Service Representative (Showroom, Design & E-Commerce)
Location: Markham, Ontario, Canada – Ikou Inc. Showroom/Office
About Ikou Inc.:
Ikou Inc. specializes in high-quality bathroom vanities and home furnishings, with a reputation for exceptional customer service and craftsmanship. Our products are featured in homes across North America, and we pride ourselves on helping customers create beautiful spaces with ease and confidence.
Role Overview:
This is more than just a sales position—it’s a hybrid role combining customer service, interior design, and showroom sales. We’re looking for a personable, organized team member who thrives in a dynamic environment and is excited to be in the office and showroom five days a week. You’ll engage customers and clients on the showroom floor, by phone, and online, providing expert guidance, handling service issues, and creating compelling sales presentation decks. You’ll also work closely with our e-commerce operations, manage returns and claims, and help train junior staff to upsell effectively. If you have experience quoting jobs, reading construction drawings, and working with builders, contractors, and developers, we want to meet you.
Responsibilities:
- Greet and assist customers in the showroom, providing knowledgeable guidance on Ikou’s product range
- Manage customer service calls and support, ensuring every customer receives exceptional service
- Build relationships with walk-in customers, designers, contractors, builders, developers, and repeat clients,
- Process sales transactions, prepare quotes, and follow up on leads both in-person and over the phone/email - creating a client list
- Maintain showroom displays and ensure products are always presented beautifully
- Collaborate with the office team to manage orders, coordinate deliveries, and resolve customer issues efficiently
- Create and deliver sales pitch decks and product presentations for clients and new product launches
- Interact with our e-commerce stores to manage online purchases, returns, and claims
- Train and mentor junior staff on selling and upselling techniques
- Leverage 2020 Design software to build kitchen sets and assist with design projects
- Be able to Read construction drawings and accurately quote jobs and projects
- Stay current with Ikou’s latest collections, features, and promotions
- Use AI and digital tools for customer engagement, organization, and presentations
Requirements:
- Full-time, in-office presence required (Monday to Friday)
-Very strong sales target mentality
-Face to face sales approach strongly required for role
-Ability to travel throughout USA and Canada, Passport required
- Prior experience in customer service, showroom or retail sales (kitchen and bathroom products a strong plus)
- Demonstrated interior design skills and proficiency with 2020 Design software
- Experience preparing and presenting sales decks and quoting jobs/projects
- Ability to read and interpret construction drawings
- Familiarity with AI tools (and a willingness to learn more)
- Excellent communication and interpersonal skills
- Strong attention to detail, organizational skills, and follow-through
- Strong computer skills- strong knowledge of CRMs and project management software and tracking metrics (order entry, email communication, scheduling)
- Ability to work some weekends- if needed
- Friendly, professional attitude with a genuine desire to help people
What We Offer:
- Competitive base salary plus commission
- Training on Ikou’s product lines, customer service standards, and AI tools
- Dynamic, supportive team environment
- Opportunity to grow with a company known for integrity and excellence
How to Apply:
Send your resume and a short note about why you’d be a great fit for Ikou Inc.
Pay: $55,000.00-$65,000.00 per year
Benefits:
- On-site parking
- Paid time off
Work Location: In person
