Department / Branch: Richmond Branch
Reports to: Branch Manager and Operations Officer
Employment Type: Full-Time
Location: 6740 No. 3 Road, Richmond, BC V6Y 2C2
Responsibilities:
- Provide quality customer service to new and existing clients.
- Complete customer transactions in a courteous, accurate, and timely manner.
- Process counter transactions in a way that meets customer expectations.
- Identify sales opportunities and refer them to the sales team for follow-up and closure to meet business goals set by the Branch.
- Provide administrative support to Customer Relation Representatives and the Operations Officer.
Requirements:
- Minimum of post-secondary degree or College Diploma in Finance, Economics, Accounting, Business Administration, or a related field. A higher degree is an asset.
- Minimum of one years of customer service or cashier experience. Banking experience is an asset.
- Strong communication and interpersonal skill.
- Strong verbal and written communication skills in English and Chinese to effectively perform the responsibilities of the position. Verbal Cantonese skills are considered an asset.
- Excellent attention to details.
- Willingness to learn and self-motivation to support the team.
- Ability to work under pressure to meet deadlines and handle difficult situations.
- Demonstrated effectiveness in achieving work accuracy on the first attempt.
- Strong common sense and patience, especially when addressing customer requests and inquires.
- Proven adherence to bank policies and procedures.
Recruitment Process, Privacy and Accessibility Notice
We thank all applicants for their interest in career opportunities with Industrial and Commercial Bank of China (Canada) (“ICBK”). Please note that only shortlisted candidates will be contacted.
ICBK is committed to fostering an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please inform us and we will work with you to address your needs. For more information on our accessibility commitment, please refer to Accessibility at ICBK on our corporate website.
To learn more about how ICBK collects, uses, and safeguards personal information provided during the recruitment process, please refer to the ICBK Privacy Statement for Recruitment and Employment available on our corporate website.
Job Types: Full-time, Fixed term contract
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care
Application question(s):
- As per request by the job, are you able to deliver services in both English and Chinese with work proficiency?
Education:
- Secondary School (preferred)
Experience:
- Customer Service or Cashier: 1 year (preferred)
Work Location: In person
