Summary
The Technician is responsible for diligently maintaining, repairing and servicing customer vehicles to ensure both customer safety and satisfaction while contributing to overall departmental success. A key priority for a Technician is to instill brand loyalty and ensure a positive customer service experience.
The Technician has excellent communication skills and is able to listen and discern as well as execute all requirements in the Service process. The technician can focus on the big-picture without missing any of the details and delivers results. They continually strive to become an expert in their field so that the service provided is above customer expectations.
A Technician upholds the dealerships’ standards and values so that the customer is fully satisfied through every interaction with the service department. As a team player, the Technician fosters positive relationships with personnel in all areas of the dealership.
Unique to Bourgeois Nissan
Yeah I'm sure you've read all that jargon above. And if so, good for you. You probably know how to be a tech and you've made it this far in the posting so you're probably interested. Let me give you a few examples of how we do things differently at Bourgeois that will make you want to join our team.
We have a great work environment with a small team and a Service Manager who was also once a tech and... gets it.
We're utilizing the best technology we can to make our technicians jobs, as well as Service Advisors as easy as possible to speed the process of estimates and get the yes from the customer to proceed with the work "you" helped sell.
All our staff get deals on Parts and more importantly, vehicles. And most of the time their family end up getting deals too. Who doesn't love a deal?
We also offer a competitive benefits package, and most recently a Pension Plan. Yeah that's right. Pension Plan.
I probably forgot a bunch of other stuff.
The rest of the stuff below just a heads up is also mostly just jargon from a template, but its relevant.
The Details
Be detail and task-oriented
- Perform vehicle maintenance and repairs.
- Diagnose the source of any malfunctions and perform repair.
- Examine vehicles to determine if additional safety or service work is required.
- Provide written, prioritized quotes for necessary additional work.
- Explain procedures and repairs directly to the Service Advisor.
- Perform road tests.
- Perform safety inspections.
- Review and analyze actions regularly to determine how to better utilize time and plan more effectively.
- Encourage compliance with applicable laws and regulations.
Be a strong communicator
- Greets all customers warmly.
- Update the Service Consultant throughout the service process (eg. when there is an issue, when the car goes to detailing for a car wash, when the work is completed).
- Using strong written communication skills, clearly and concisely document findings throughout the service process.
Commit to the Nissan Brand
- Complete the training offered by the dealership.
- Stay up-to-date on all training programs.
- Possess a strong product knowledge.
- Possess a strong aptitude of technical/mechanical repairs.
- Be knowledgeable about new features and updates.
- Be a champion for delivering excellent service at all times.
- Actively maintain the cleanliness of personal and team workspaces.
- Maintain a high level of professional appearance.
Specific Skills
- Strong aptitude of technical/mechanical repairs.
- Strong product knowledge.
- Excellent time management skills.
- Excellent customer service skills.
- Effective written communication skills.
- Excellent interpersonal skills with an engaging and upbeat attitude.
Education & Experience
- College Diploma or Trade School Certificate in Automotive Studies, or equivalent.
- Valid Automotive Service Technician (AST) Certification of Qualification, 310S
- Valid Driver’s License for province of employment.
- Ideally two (2) years minimum as an Automotive Service Technician.
- Dealership experience preferred.
