Medical Spa Coordinator (Reception & Client Experience)
Location: Yorkville, Toronto, ON
Colibri Laser & Beauty is a growing medical spa located in the heart of Yorkville. We specialize in cosmetic injectables, laser treatments, skin rejuvenation, body contouring, and advanced aesthetic services. We are looking for a professional, organized, and customer-focused Medical Spa Coordinator to join our team.
As the first point of contact for our clients, you will play a key role in creating an exceptional experience from the moment a client reaches out to us until they leave the clinic. This position is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service.
Responsibilities
Client Experience
- Welcome clients and provide a warm, professional experience
- Check clients in and out for appointments
- Process payments and issue receipts
- Assist clients with booking, rescheduling, and confirming appointments
- Ensure all client information and consent forms are completed accurately
- Follow up with clients as required
Communication
- Answer incoming phone calls
- Respond to emails, text messages, and online inquiries
- Manage appointment requests and client questions in a timely manner
- Communicate professionally with clients, staff, and service providers
Administrative Duties
- Maintain accurate client records
- Assist with appointment scheduling and calendar management
- Monitor inventory levels and notify management when supplies need to be reordered
- Organize and maintain treatment rooms, reception area, and storage areas
- Assist with daily opening and closing procedures
Clinic Operations
- Maintain a clean, organized, and professional clinic environment
- Ensure reception and waiting areas are always presentable
- Restock supplies throughout the clinic as needed
- Support clinic promotions and marketing initiatives
- Recommend appropriate treatments, packages, and promotions when applicable
Qualifications
- Previous experience in customer service, reception, hospitality, retail, medical office, or a similar client-facing role
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Professional appearance and positive attitude
- Ability to work independently and as part of a team
- Comfortable learning new software and technology
- Detail-oriented with strong problem-solving skills
- Reliable, punctual, and responsible
Preferred Qualifications
- Previous experience in a medical spa, cosmetic clinic, dental office, or healthcare setting
- Experience using booking or scheduling software
- Sales or customer retention experience
- Knowledge of cosmetic injectables, laser treatments, and skincare services
What We're Looking For
The ideal candidate is friendly, confident, highly organized, and genuinely passionate about helping clients feel their best. They take initiative, learn quickly, communicate professionally, and understand the importance of delivering a luxury client experience.
Job Type
Schedule
- Friday-Sunday (10am-7pm)
- Weekdays might also be available
Compensation
- Competitive hourly wage based on experience
- Employee discounts on treatments and products
To apply, please submit your resume along with a brief introduction explaining why you would be a great fit for our team.
Pay: $18.00-$25.00 per hour
Work Location: In person
