The technician uses technical knowledge along with interpersonal skills to understand customer and product issues, and propose solutions and execute repairs. Tasks include field and in-house troubleshooting, diagnosis and repair of products. Follow departmental procedures and prepare all necessary reports and documentation. May provide customer support assistance.
Responsibilities:
- Employee should expect to work and travel independently, follow all policies, and work with specific types of Toshiba's products.
- Employee will maintain profitability by submitting thorough and detailed reports and expenses in a timely manner. Employee must understand and adhere to the scope of work assigned.
- Employee`s key responsibilities focus on Toshiba`s standard products.
- Responsible for all customer interactions in the field to include customer specific reports, requests, and documentation regarding Toshiba's standard products.
- Employee must possess product knowledge to provide technical support on Toshiba`s standard products.
- Employee must be skilled in trouble shooting and repair of Toshiba's standard products.
- Employee will perform startup and commissioning on Toshiba's standard products.
- Employee must be able to complete product inspections on Toshiba's simple nonstandard products.
- Employee must be able to travel Domestic and International.
Travel:
Minimum Skills, Experience, Education Required:
- Electrical Engineer, Associates degree or Technical degree
- Military power electrical training program is preferred
- Minimum of 0-4 years previous experience in troubleshooting and repair industrial power electronics.
- Experience with adjustable speed drives and/or AC induction motors is preferred
