Job Overview
We are seeking a professional, organized, and family-focused Medical Office Administrator to join our Pediatric Dermatology Clinic. As a key member of our team, you will help create a welcoming and efficient experience for children, parents, and caregivers while supporting the daily operations of the clinic.
The role includes managing appointments, maintaining accurate electronic medical records (EMR), coordinating referrals, processing documentation, and assisting with clinic operations as needed. The ideal candidate thrives in a busy medical environment, demonstrates excellent communication skills, and enjoys working with children and families. Strong organizational abilities, attention to detail, and the ability to multitask are essential.
About You
You are a friendly, organized, and dependable professional. You communicate clearly and compassionately with children, parents, and caregivers, helping families feel welcomed, informed, and supported throughout their visit. You remain calm under pressure, manage multiple priorities with accuracy and care, and are committed to providing exceptional patient-centered service.
You are quick to learn new systems, maintain confidentiality and professionalism at all times, and take pride in creating a positive experience for both patients and clinical staff. Above all, you bring empathy, patience, and a warm demeanor to every interaction, helping children and families feel comfortable in a healthcare setting.
Duties
Front Desk
- Greet and assist children, parents, and caregivers in a warm and professional manner.
- Manage patient check-in/check-out and appointment scheduling.
- Provide pre-visit instructions and answer inquiries regarding appointments, referrals, and clinic policies.
- Maintain a clean, organized, and family-friendly reception and waiting area.
- Help create a positive and welcoming experience for pediatric patients.
Administrative & Clinical Support
- Update patient information in the EMR and prepare charts for clinic visits.
- Manage incoming calls, messages, scanning, faxing, filing, and general office administration.
- Process incoming and outgoing referrals and ensure all documentation is complete and accurate.
- Track referral status and follow up with referring providers as needed.
- Organize clinical documents and manage clinic email and fax communications.
- Coordinate related appointments, investigations, and specialist referrals when required.
- Escalate urgent clinical concerns according to established clinic protocols.
Clinic Coordination
- Support efficient clinic flow by collaborating closely with physicians and clinical staff.
- Follow clinic procedures for appointment reminders, cancellations, and no-shows.
- Manage time-sensitive communications and administrative requests.
- Assist with daily operational tasks to ensure a smooth and positive patient experience.
- Contribute to a collaborative and supportive team environment focused on exceptional pediatric care.
Skills & Qualifications
Required
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize effectively in a clinical setting.
- Professional, compassionate, and family-centered approach.
- Comfortable interacting with children of all ages and their caregivers.
- Ability to maintain confidentiality and professionalism.
- Strong computer skills and ability to learn EMR systems quickly.
Preferred
- Previous experience in a medical office, pediatric clinic, or dermatology practice.
- Familiarity with Accuro or other EMR platforms.
- Experience with OHIP billing
- Experience with medical terminology, referrals, and clinical documentation.
- Experience working with children and families in a healthcare setting.
You will be part of a pediatric specialty clinic dedicated to providing exceptional care for children and their families. This role offers the opportunity to learn, grow, and make a meaningful impact on the patient experience. If you are organized, motivated, compassionate, and passionate about supporting high-quality pediatric healthcare, we encourage you to apply.
Pay: $21.00-$23.00 per hour
Work Location: In person
