Job Title: Service Writer
We’re looking for a Service Writer to join our Head Office team in Acheson to support our Fleet & Fire Divisions.
Work in a recession-proof industry, enjoy job security, and join a rapidly growing family-operated company that believes in promoting from within. We pride ourselves on offering training, mentorship, and professional development, presenting the right candidates with genuine opportunities for career progression.
Responsibilities:
- Serve as a professional point of contact for customers via phone and email, providing exceptional service.
- Communicate with customers to schedule appointments for routine maintenance or to advise of any additional work.
- Remain informed on the status of work in order to consistently provide progress updates to the customer.
- Perform follow-ups with customers after work has been completed to ensure service work or invoicing are satisfactory.
- Open, close, and maintain all service work orders in continuous coordination with the Service Manager.
- Process payments, warranty-related claims, credit returns, and transaction reconciliations.
- Utilize CDK/Intellidealer and CRM systems for tracking customer activities and internal recordkeeping.
- Provide cross-departmental support by assisting with parts counter service, payments, and sourcing information as required.
- Assisting with shipping/receiving or parts runs occasionally or during peak periods.
- Collaborate with the Parts Department, Mechanics, and Shipper/Receiver to ensure a smooth workflow and assist the team as needed.
- Maintain a clean, organized, and safe work environment while following all company safety policies.
Requirements and Skills:
- Minimum 3 years of experience in a Service Writing role; experience in a dealership environment is a plus.
- Ability to relay technical information or issues to customers.
- Given the collaborative nature of the service department, previous Parts or Shipping/Receiving experience would be a plus.
- Participate in cross-training in adjacent departments such as Parts and Shipping/Receiving.
- Excellent communication (written and verbal), multitasking, record keeping and organizational skills.
- Computer literate; experience with CDK/Intellidealer is a strong asset.
- Electro-mechanical aptitude and experience with service estimating are considered assets.
- Valid Class 5 driver’s license and a clean drivers abstract for the previous 3+ years.
- Forklift operator certification is an asset (training will be provided if needed).
- Team-oriented mindset with the ability to work independently and exercise good judgment.
Related Physical Requirements
- Ability to lift and carry equipment components, parts and tools weighing up to 50lbs. Independently, and push/pull up to 500lbs.
- Bending, climbing stairs, or stepladders intermittently, and standing, walking or sitting for extended periods.
- Light to moderate exposure to environmental elements during work.
Employment Type & Compensation:
- Salary Range: $25.00 - $33.00 hourly (dependent on experience and certifications).
- Industry-leading benefits: Dental Care, Extended Health Care, Life Insurance, Disability Insurance and a Health Spending Account
- RRSP Contribution and Matching Program.
- Personal workstation and computer provided.
- Company events.
About Us:
For over twenty-nine years, Westvac Industrial Ltd. has proven to be a leader in the municipal and industrial equipment industry. Founded in 1997, we have grown exponentially and offer unparalleled service and inventory throughout Western Canada. With our head office in Acheson, AB, we support a diverse product line including Hydro Excavators, Street Sweepers, Garbage Trucks, and Fire Apparatus.
We thank all interested applicants; however, only those under consideration and legally entitled to work in Canada will be contacted.
Westvac Industrial Ltd. appreciates diversity and is proud to be an equal-opportunity employer. We make employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or veteran status.
Job Types: Permanent, Full-time
Pay: $25.00-$33.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Flexible language requirement:
Ability to commute/relocate:
- Acheson, AB: reliably commute or plan to relocate before starting work (required)
Experience:
- Service Writer: 3 years (required)
- Customer Service: 1 year (preferred)
Work Location: In person
