Leaside Orthodontic Centre is seeking an enthusiastic, professional, and customer-focused Patient Coordinator to join our growing team. This is a full-time permanent position within a busy orthodontic practice in Midtown Toronto.
As a Patient Coordinator, you will be the first point of contact for our patients and their families. The ideal candidate enjoys working with people, has strong communication skills, is highly organized, and thrives in a fast-paced environment. We are looking for someone who is dependable, detail-oriented, and committed to providing an exceptional patient experience.
Responsibilities:
- Welcome and assist patients in a warm and professional manner
- Answer incoming phone calls and respond to emails promptly and professionally
- Schedule and coordinate patient appointments
- Confirm appointments and manage schedule changes
- Maintain accurate patient records and documentation
- Assist patients with general inquiries regarding appointments and treatment processes
- Communicate effectively with patients, parents, referring dental offices, and team members
- Support front desk operations and administrative functions as required
- Assist with treatment coordination and patient relations
- Perform general office duties to support the smooth operation of the practice
Qualifications:
Required:
- Minimum 1 year of customer service experience
- Strong verbal and written English communication skills
- Excellent organizational and time management skills
- Professional, friendly, and positive attitude
- Strong attention to detail
- Proficiency with computers and common office software
- Ability to multitask in a fast-paced environment
Preferred:
- 1 year of front desk experience
- 1 year of administrative experience
- Experience working in a dental, orthodontic, or healthcare setting is considered an asset
What We Offer:
- Full-time permanent employment
- Competitive hourly wage: $18.00-$25.00 per hour (based on experience)
- Supportive team environment
- Opportunities for growth and professional development
- Modern orthodontic practice with advanced technology
Pay: $18.00-$25.00 per hour
Experience:
- Customer service: 1 year (required)
- Dental receptionist: 1 year (preferred)
- Front desk: 1 year (preferred)
- Microsoft Office: 1 year (preferred)
Language:
Work Location: In person
