Where Leadership Meets Impact – Lead the Georgian Central Ambulance Communications Centre
Do you thrive in high-stakes environments where every decision counts? Are you passionate about leading teams that deliver life-saving services to communities across Ontario? If so, this is your opportunity to make a real impact.
As Operations Manager at the Georgian Central Ambulance Communications Centre (CACC), you will plan, organize, and manage the day-to-day 24/7 operations of a critical emergency health hub. You'll oversee communications staff responsible for receiving, prioritizing, and dispatching 9-1-1, emergency, and non-emergency requests, while creating staff schedules based on call volume analysis and resource availability. Your leadership will ensure the delivery of a cost-efficient, high-quality ambulance dispatch service, while managing budgets, human resources, and facilities. You'll also build strong relationships with municipal and Indigenous partners and lead contingency planning to address potentially life-threatening disruptions to ambulance services or hospital capacity.
If you're ready to lead with purpose and ensure that every call gets the response it deserves, apply today and help shape the future of emergency health services in Ontario.
Please note:
As this is a frontline essential position, your physical presence at the Georgian office is crucial to this role and this position will be fully onsite. There is a need to work 24/7 rotations which include nights, weekends, and potential holidays. This is to ensure management presence at CACC offices throughout the day and night.
Leadership in the Ontario Public Service
A leadership career in the Ontario Public Service offers meaningful opportunities to lead impactful projects, collaborate with diverse teams, and shape policies, programs and services that positively influence the lives of millions of Ontarians, all within a supportive and inclusive work environment. Our leaders enjoy comprehensive benefit plans, a robust pension program, and challenging and rewarding work that will keep you motivated and fulfilled.
As the Operations Manager, you will:
- Be an empathetic leader and support your staff through the stresses involved with prioritizing and dispatching 9-1-1, emergency and non-emergency requests for ambulance services.
- Ensure the operation and maintenance of an effective, cost-efficient, quality land ambulance dispatch and emergency health communication service.
- Empower your team to grow and develop to their full potential, fostering a culture of diversity, inclusion, equity and excellence.
- Bring an innovative, digital mindset to your work, enabling you to incorporate new tools, technology and practices to support the delivery of services through the Central Ambulance Communications Centre.
- Provide advice, guidance and issues management support regarding service delivery to staff, senior management and stakeholders.
Meet Your New Team
The Emergency Health Program Management and Delivery Branch is responsible for ensuring there is strong operational alignment between all land and air service providers, healthcare service providers, municipal partners and First Nations communities.
In this role, you will report to
Lisa Egan, Manager, Georgian CACC. With 21 years of experience in Emergency Health Services, Lisa is a dedicated and accomplished leader known for fostering high-performing teams, driving operational excellence, and leading with authenticity, collaboration, and compassion. As Manager of the Georgian Central Ambulance Communications Centre, she is committed to empowering staff, building strong relationships, and championing continuous improvement initiatives that enhance service delivery and support positive outcomes for patients, communities, and healthcare partners. Her leadership style is grounded in trust, accountability, and mentorship, creating an environment where people feel supported, valued, and inspired to achieve their full potential.
- You have the ability to acquire the following certifications within 30 days in the role: Valid Standard First-Aid, Targeted-Responder CPR and Restricted Radio Operators Certificate.
- You have a Valid Ontario Class G driver's license.
- You can possess a valid Criminal Record Check before starting in the role.
- You bring established experience leading people and teams, with clear accountability for results, team development, and performance. You lead by setting direction, coaching others, and building a culture of trust, inclusion, and high performance.
- You have demonstrated leadership skills to motivate and develop a team of individuals to deliver results in a rotational and on-call 24/7 shift and highly stressful work environment.
- You have demonstrated skills in managing financial budgets and human resources, including labour relations issues.
- You can support the effective delivery of programs and services through supervision, planning, and coordinating the daily operations of assigned team.
- You have demonstrated the leadership behaviors, attributes and mindsets to lead the OPS into the future.
- You possess knowledge of Ontario's emergency health services system including governance, administration and operations.
- You have knowledge of medical terminology and an awareness of emergency medical practices related to land/air ambulance services.
- You have experience with, or can learn, computer-aided dispatch equipment, radio/telephone systems, audio logging equipment in addition to knowledge of Ambulance Communications Officer (ACO) certificate training.
- You possess the ability to interpret and accurately apply policy and legislation.
- Knowledge of dispatch management practices and administrative skills to ensure staff scheduling meets operational demands.
- You can establish and maintain strong working relationships with key partners and stakeholders.
- You can clearly and concisely discuss emergency issues with staff and provide advice and recommendations.
- You possess strong written communication skills to prepare briefings and reports for management and stakeholders.
- You have strong analytical and issues management skills to respond and resolve time sensitive, contentious and escalating emergency situations.
- You can investigate issues through in-depth analysis and research to reconstruct the chronology of events when requested by stakeholders such as federal, provincial and municipal agencies or police services.
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
Think this role could be right for you?
We're here to support you every step of the way. These short videos can help you feel confident and prepared:
- Navigating Our Hiring Process(2 min) – Get a clear overview of each stage in our structured hiring process so you know what to expect and how to prepare.
- Application Preparation Tips(4 min) – Learn how to showcase your leadership experience in ways that align with how we evaluate applications during the screening stage, increasing your chances of being shortlisted.
Take a few minutes to explore these resources. They're designed to set you up for success.
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy
