Position Summary
The Quality Control Manager is responsible for leading and maintaining the company’s quality assurance and food safety programs to ensure products are manufactured safely, consistently, and in compliance with customer requirements, regulatory standards, and company policies.
This role provides leadership and direction to the Quality Control team while working closely with Production, Maintenance, Sanitation, and Management to identify risks, improve processes, and maintain the highest standards of food safety and product quality.
The Quality Control Manager plays a key role in ensuring compliance with Good Manufacturing Practices (GMP), HACCP principles, customer specifications, and applicable food safety regulations.
Key Responsibilities
Quality & Food Safety Management
- Lead, maintain, and continuously improve the company’s Quality Control and Food Safety programs.
- Ensure compliance with GMP, HACCP, allergen control, sanitation, traceability, and food safety requirements.
- Monitor production processes to ensure products meet quality standards and customer specifications.
- Establish, review, and update quality procedures, policies, and documentation.
- Maintain accurate quality records, inspections, and reports.
- Support internal, customer, and regulatory audits.
Production Quality Oversight
- Perform regular inspections of production areas, equipment, ingredients, packaging, and finished products.
- Monitor critical control points and quality checkpoints throughout the manufacturing process.
- Investigate quality issues, customer complaints, and product deviations.
- Lead root cause investigations and implement corrective and preventative actions (CAPA).
- Work with Production teams to resolve quality concerns while maintaining production efficiency.
- Ensure non-conforming products are properly identified, controlled, and dispositioned.
Team Leadership & Training
- Lead, coach, and develop Quality Control employees.
- Provide training and guidance on GMP, food safety, quality procedures, and company expectations.
- Schedule Quality Control coverage to support production requirements.
- Promote accountability, teamwork, and continuous improvement within the department.
- Conduct performance discussions and provide feedback to team members.
Documentation & Compliance
- Maintain quality documentation including inspection reports, production records, corrective actions, and audit documentation.
- Ensure product specifications and quality standards are current and communicated.
- Review quality data to identify trends and opportunities for improvement.
- Maintain compliance with applicable regulatory requirements and customer standards.
Continuous Improvement
- Identify opportunities to improve product quality, reduce waste, and improve processes.
- Participate in process improvement initiatives with cross-functional teams.
- Provide recommendations to management regarding food safety and quality improvements.
- Support investigations related to customer feedback and complaints.
Qualifications & Experience
- Minimum 3–5 years of experience in Quality Control/Quality Assurance within a food manufacturing environment.
- Experience in bakery, food processing, or high-volume manufacturing preferred.
- Strong knowledge of GMP, HACCP, food safety principles, and quality systems.
- Experience supporting food safety audits and customer requirements.
- Experience managing and developing a quality team.
- Strong problem-solving and investigation skills.
- Ability to analyze data and identify trends.
- Excellent communication and leadership skills.
- Strong attention to detail and ability to prioritize multiple responsibilities.
Education & Certifications
- Post-secondary education in Food Science, Quality Assurance, Food Safety, or a related field preferred.
- HACCP certification required.
- Food Safety certification preferred.
- SQF, BRCGS, or other recognized food safety certification experience considered an asset.
Skills & Competencies
- Leadership and team development
- Food safety awareness
- Strong organizational skills
- Problem-solving and decision-making
- Communication and collaboration
- Attention to detail
- Ability to work in a fast-paced manufacturing environment
- Ability to enforce quality standards while maintaining positive working relationships
Working Conditions
- This position requires regular presence on the production floor.
- Must be comfortable working in a food manufacturing environment.
- May require standing, walking, and monitoring production areas for extended periods.
- Must follow all company safety, GMP, and food safety requirements.
- Must be able to travel to all sites as well as our plants in the U.S
Reporting Structure
Reports To: Senior Plant Manager
Pay: $80,000.00-$90,000.00 per year
Benefits:
Ability to commute/relocate:
- Etobicoke, ON M8Z 5L6: reliably commute or plan to relocate before starting work (required)
Experience:
- Quality Control: 5 years (required)
- Bakery Manufacturing: 3 years (required)
Willingness to travel:
Work Location: In person
