Job Description
No previous medical experience is required for this position. A Medical Office Assistant diploma would be an asset, but is not required. Dominion Medical Centres is hiring a full time Patient Care Coordinator for our South West Edmonton location.
The Individual
We are looking for an extraordinary individual who has experience working in a medical, retail, call centre or office environment. As the face of the company, the individual will become part of a team that is essential in providing outstanding patient-centered care. The candidate should possess superior customer service skills as well as excellent communication and listening skills. The ability to multitask and work in a fast-paced, challenging environment is crucial.
The Position
Located at our reception desk, the Patient Care Coordinator is the key connection between patients and physicians. The position requires the management of a high volume of phone calls, scheduling appointments, patient/clinic communication and a variety of other administrative office tasks. The Patient Care Coordinator ensures the efficient, professional operation of the clinic.
Areas of responsibility include:
- Greeting patients as the enter the clinic
- Answering incoming phone calls
- Processing incoming documents and accurately indexing them to patient files
- Utilization of our Electronic Medical Record software
- Performing a variety of general administrative tasks
Qualifications/Skills Required:
- Strong customer service skills
- Excellent time management and organizational skills
- Ability to prioritize and multitask
- Excellent written and verbal communication skills
- Ability to work both independently and as a team
- 2+ years working in a medical, retail, administrative or office environment
Dominion Medical Centres is an Alberta based health care organization founded by physicians with a strong commitment to public health care and the Canada Health Act. Our goal is to provide comprehensive, convenient, and quality medical care.
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Extended health care
- Life insurance
Experience:
- Customer service: 2 years (preferred)
Location:
Work Location: In person
