Job Title: Customer Relations Specialist Job Ref #. 2026-06-CRS2
About CB Medical
CB Medical has been a trusted Canadian provider of essential healthcare supplies and solutions for over 25 years. As we continue to grow, we are looking for a detail-oriented and caring Customer Relations Specialist. At CB Medical, we are committed to delivering exceptional products and services to our customers. Our team is dedicated to fostering innovation, quality, and customer satisfaction. Join us and be a part of a dynamic and collaborative environment where your contributions are valued and make a difference.
Position Summary and Overview of Responsibilities
We are seeking a highly motivated and experienced Customer Relations Specialist to join our team. The successful candidate will be responsible for managing customer relationships, addressing customer needs, and ensuring a high level of customer satisfaction. This role involves working closely with various departments to enhance customer experience and streamline communication.
Key Responsibilities:
- Develop and maintain strong relationships with customers to understand their needs and ensure their satisfaction.
- Monitor and address customer inquiries, concerns, and feedback in a timely and professional manner.
- Implement strategies to improve customer retention and loyalty.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
- Analyze customer data and feedback to identify trends and areas for improvement.
- Provide insights into customer satisfaction and areas for improvement.
- Willingness to pursue training in Advanced Compression Assessments and Inside Sales techniques
Valuable Qualifications and Assets:
- Post-secondary education in Business Administration and/or Human Sciences.
- Proficiency in customer relationship management SAP (or similar) software.
- Strong understanding of accounting, AR and AP.
- Familiarity with the Alberta Aids to Daily living (AADL) program.
- Demonstrate empathy and a patient-centered approach when working with customers and care providers.
- Proven experience in customer relations or a similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work collaboratively in a team-oriented environment.
- Strong organizational and multitasking skills.
Why Join Us?
- Competitive salary and performance-based incentives (commensurate with experience)
- Comprehensive benefits package [after probation]
- Generous vacation time
- A "home-grown" Alberta business culture where your contribution is encouraged and valued
- Stable work schedule – Monday to Friday, 8am to 5pm
- On-site parking
How to Apply
Please submit your resume and a cover letter referencing Job # CBMCRS2026-06-CRS2 to [email protected] or through the Indeed website
Note: Applications without a cover letter will not be considered.
Equal Opportunity Employer:
CB Medical is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Types: Full-time, Permanent
Pay: $45,000.00-$50,000.00 per year
Benefits:
- Casual dress
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
Ability to commute/relocate:
- Calgary, AB T2C 5B6: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Have you included your cover letter and Job Reference Number?
Education:
- Bachelor's Degree (required)
Experience:
- Customer relationship management: 2 years (required)
Work Location: In person
