Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be crucial in ensuring customer satisfaction and loyalty. Bilingual or multilingual candidates are highly encouraged to apply, as you will assist a diverse customer base.
Responsibilities
- Provide outstanding customer service.
- Utilize effective professional etiquette to handle inquiries and resolve issues promptly.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Engage in upselling opportunities to enhance customer experience and meet company goals.
- Accurately perform data entry tasks to maintain up-to-date customer records.
- Communicate clearly and professionally with customers.
- Collaborate with team members to improve service delivery and share best practices.
- Operate OLG terminal and POS
- Other duties as assigned
Experience
- Minimum 1 year experience in a gas station as a customer service role is preferred.
- Strong etiquette and communication skills are essential for success in this position.
- Ability to analyze situations quickly and provide effective solutions.
- Experience with data entry systems is preferred.
Job timing varies between 6 AM - 11 PM (30 -35 hours weekly)
Join us in delivering exceptional service that makes a difference!
Job Type: Full-time
Pay: $17.60 per hour
Application question(s):
- Please share a time when you made a mistake. How did you realize your mistake, who solved it and what did you do to ensure it does not happen again. Please ensure you answer each part of this question.
- Please write down name of the gas station you worked at for at least 1 year.
Experience:
- Gas station: 1 year (required)
Work Location: In person
