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Community Outreach Specialist

Fred Victor -
Toronto, ON

Détails du poste

Temps plein
21,29 $ de l’heure

Profil recherché

Compétences en communication

Description complète du poste

INTERNAL/EXTERNAL

Position Type: Bargaining Unit, Full Time, Contract (7 Weeks)
Number of Positions: 5-10
Reason for Posting: Existing Vacancy
Rate: $21.29 per hour
Vacation: 7% Vacation Pay
Hours: 37.5 hours per week
Supervisor: Senior Manager, Community Safety and Outreach
Posting Date: April 30, 2026
Application Deadline: Open until filled
Location: Various locations, Toronto

Why Fred Victor?
For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to
improve the health, income and housing stability of people experiencing poverty and homelessness. We are
committed to ending homelessness, one person at a time.

The Community Services (CS) department at Fred Victor is a multi-service, multi-site structure that encompasses the 40

Oak Community HUB and community programs, Consumption and Treatment Services (Supervised Consumption

Service), Employment and Training Services, Drop-Ins, Warming and Keep Cool Programs and Food Services.

Additionally, it operates a social purpose enterprise with catering services and spearheads a significant Peer Training

Initiative that prioritizes the involvement of individuals with lived experience.

Drawing on lived experience and training in harm reduction, trauma-informed care, and conflict resolution, the
Community Safety Specialist provides a compassionate and community-centered alternative. The role emphasizes
connection, referring individuals to appropriate resources and supports. Through consistent presence and engagement,
The Community Outreach Specialist help prevent crises before they escalate, support individuals in distress, and
contribute to a sense of safety and dignity for everyone accessing the Hub.

New onboard community outreach team members will participate in a comprehensive Fred Victor training program
focused on specific skills development and practical knowledge. Successful incumbents are expected to demonstrate a
growth mindset and a commitment to continuous learning.

What You Will Do:

Conduct regular outreach in and around Respites, Warming Centres and Hub locations to promote a safe, and

inclusive environment for all tenants, staff, and community members.

Maintain a welcoming and reassuring presence throughout these locations by engaging in regular walk-throughs

focused on connection, wellness, and community-building.

Monitor perimeter, including the doorways, to ensure that doorways are clear and unobstructed, maintaining

safe access and egress. This includes reporting any blockages or hazards.

Actively address and discourage loitering around program spaces, communal spaces, and the courtyard to

ensure these areas remain clear and accessible. Apply trauma-informed and respectful approaches, but
prioritize maintaining a safe, unobstructed environment free from lingering or gathering that may impede access
or use of shared community spaces.

Identify safety or wellness concerns within the community and promptly connect individuals to appropriate

emergency services or first responders, prioritizing compassionate support and referral.

Engage with tenants, clients and community members through consistent, respectful presence -building trust,

connection, and open lines of communication.

Support with de-escalation during moments of conflict or distress, using trauma-informed and harm reduction

approaches to reduce risk and prevent escalation.

Provide informal referrals and resource navigation, connecting individuals directly to services at that site

location and nearby low barrier services.

Report discarded paraphernalia, or potential overdose to staff promptly, and assist them as required.
Accurately document all incidents, client engagements, EMS calls, in accordance with established reporting

procedures.

Respond promptly and effectively to building emergencies such as fire alarms, floods, and lockdown situations

by providing support to tenants and clients and strictly following established emergency procedures to ensure
safety for all.

Document engagements, incidents and service restrictions, and notable events in a clear, respectful, and

strengths-based manner that upholds privacy and dignity.

Provide exceptional customer service by treating individuals experiencing multiple barriers with dignity and

respect.

Work collaboratively within a dynamic team environment alongside multiple teams, including shelter staff, case

management, on-site security and external partners to promote community safety and a secure environment.

Model respectful communication, accountability, and professionalism in all interactions.
Participate in regular supervision, debriefing, and team meetings to reflect on practice, share insights, and

strengthen collective learning.

Support other tasks and community safety initiatives as assigned by the Senior Manager, Community Safety and

Outreach.

Other duties as required

What You Bring to the Team:

Graduation from Fred Victor’s Employment and Training Program’s Social Services Training and Employment

Program an asset.

Demonstrated self-motivation, reliability, and professionalism.

Proven ability to establish and maintain clear, healthy boundaries while supporting diverse clients.

Excellent interpersonal and communication skills, with a client-centered and empathetic approach.

Ability to remain calm and grounded when managing crises or emotionally charged situations.

Work Environment:

This position is primarily outdoors and involves consistent walking and engagement within a defined perimeter

surrounding the site locations.

All employees must be aware of and prepared for potentially hazardous situations and are trained in de-

escalation.

Staff will work in all weather conditions and are expected to maintain visibility and presence throughout the

community during assigned shifts.

A uniform is provided to all employees to ensure proper protection against various weather conditions,

promoting safety and comfort while on duty.

Safety equipment will be provided

Compensation and Benefits:

For the Community Outreach Specialist, Fred Victor offers an hourly rate of $21.29
7% vacation pay
Access to employee and family assistance plan

How You Can Apply:

Send your resume and an email describing why you want to be part of the Fred Victor Team to
[email protected] with ‘Community Outreach Specialist’ in the subject line.

A Police Record Check is required by the final candidate prior to hiring.

Accessibility & Accommodation
Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and
respected, and where every employee has the opportunity to realize their potential. As such, we welcome and
encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons
across the spectrum of sexual orientation and gender identities and have lived-experience.

If you are a person with a disability and require accommodation and/or assistance during the application process, please
contact us in advance. We strive to provide reasonable accommodations whenever requested. Information received
relating to accommodation requests will be treated with confidentiality.

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