About the Role
We are looking for an experienced and guest-focused Senior Front Desk Clerk to join our front office team. You will be a key point of contact for guests and a go-to resource for your colleagues, ensuring smooth daily operations at the front desk. This role offers a clear path toward promotion into supervisory and management positions for strong performers.
Key Responsibilities
- Welcome and check in/out guests with professionalism and warmth
- Act as a senior resource for front desk colleagues, assisting with complex situations
- Handle guest inquiries, requests, and complaints promptly and diplomatically
- Process reservations, cancellations, and modifications using the property management system (PMS)
- Manage cash handling, billing, and account reconciliation accurately
- Coordinate with housekeeping, maintenance, and other teams for seamless guest service
- Monitor lobby activity and uphold hotel policies and safety standards at all times
- Prepare and communicate shift handover reports to incoming team members
- Support front office leadership with administrative tasks as needed
Requirements
- 3 to 5 years of experience in a front desk or guest services role within a hotel environment
- Full professional bilingualism in English and French (spoken and written) — mandatory
- Full availability for day, evening, night, and weekend shifts
- Experience with a hotel property management system (Opera, Maestro, or equivalent) preferred
- Strong interpersonal and communication skills with a genuine passion for hospitality
- Ability to work independently and remain composed under pressure
- Experience in a branded hotel (Marriott, Hilton, IHG, or other) is a strong asset
- Post-secondary education in Hospitality Management or Tourism is an asset
What We Offer
- Competitive salary based on experience
- Group benefits package including health, dental, and vision
- A genuine internal promotion pathway — we grow our leaders from within
- A collaborative, inclusive, and supportive team environment
Schedule
- Full-Time, Permanent
- Day, evening, night, and weekend shifts on rotation
- On-site — Montreal, QC
How to Apply
Please submit your resume along with a brief cover letter. We thank all applicants for their interest; only candidates selected for an interview will be contacted.
Pay: $17.20-$26.40 per hour
Work Location: In person
