Healthcare Security Shift Supervisor
Summary:
The Shift Security Supervisor is responsible for overseeing and coordinating the delivery of high-quality security services during an assigned shift within a healthcare environment. This role acts as a liaison between the Site Supervisor and frontline Security Officers, ensuring operational effectiveness, staff performance, and compliance with all policies and procedures.
The position requires strong leadership, sound decision-making, and the ability to manage competing priorities in a dynamic and often high-pressure setting. The primary objective is to maintain a safe, secure, and professional environment for patients, staff, visitors, and property.
The Shift Supervisor will be working closely with and reporting directly to the Site Security Supervisor.
Duties and Responsibilities:
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Supervise Security Officers on shift, ensuring a high standard of professionalism, customer service, and performance
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Act as the primary on-site point of contact for SOC, clinical teams, facilities, and client representatives
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Enforce all Paladin and client policies, procedures, and site orders
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Ensure completion of accurate and timely daily reports and incident reports; follow up on deficiencies
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Monitor officer performance and conduct coaching, recognition, and corrective action as required
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Conduct site orientation and training for new staff, ensuring onboarding requirements are completed
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Maintain awareness of staffing levels and assist with scheduling and shift coverage as needed
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Coordinate coverage for absences, including short-notice book-offs and emergency situations
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Address and resolve operational issues, escalating concerns where required
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Follow up and solve customer/client concerns and queries as well as make recommendations to the Site Supervisor to improve security policies and processes
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Ensure all incidents, WorkSafe injuries, and safety concerns are reported promptly
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Maintain accurate documentation of all activities and incidents, including support of monthly site audits and deliverables
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Respond to emergency situations and provide leadership during incidents
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Promote a positive patient experience through professional and empathetic interactions
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Perform additional duties as assigned by the Site Supervisor
QUALIFICATIONS:
Education and Experience
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Minimum 2 years of healthcare security experience or an equivalent combination of education and experience
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Completion of Paladin Supervisor Training, or willingness to complete
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Previous acting supervisor, supervisor or leadership experience is considered an asset
Skills and Abilities
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Strong leadership, organizational, and problem-solving skills
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Effective communication skills, both verbal and written
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Demonstrated professionalism and strong interpersonal skills
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Ability to work effectively in a fast-paced, high-pressure environment
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Ability to manage routine and emergency situations calmly and efficiently
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Strong knowledge of site orders, healthcare security practices, and safety protocols
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Proficiency with security systems including CCTV, access control, fire systems, and WinTeam
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Proficient with Microsoft Office applications
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Strong report writing and documentation skills
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Physical ability to perform the duties of the role, including the ability to maintain all Use of Force training and qualifications
