This position describes a long term employment opportunity with Kova Engineering.
For over 30 years we have been performing engineering, crane certification and conducting NDE inspections in the crane and lift equipment industry. We are committed to being leaders in the field by developing and maintaining a high standard of excellence while providing the highest level of personalized service to our customers.
We are a growing company that looks for and values long-term employees. We strongly believe in supporting individuals of all experience levels in continually developing the skills they need to succeed. In addition to fostering a dynamic environment where individuals can collaborate, excel, and grow their knowledge, we also offer competitive benefits and an attractive employee package (please see below).
Our company is currently seeking an outgoing, enthusiastic Lead Scheduler to fill a full-time position in our Edmonton, AB office.
Job Description:
The ideal candidate will have a clerical background in the Construction or Mechanical industry. This candidate is expected to have the ability to comfortably interact with clients and staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality, which is crucial to this role.
Responsibilities:
- Support in the booking and scheduling of all inspections to ensure the field and port field technicians’ time is used effectively
- Providing guidance, and fostering a collaborative environment
- In accordance with Kova Scheduling Procedure, ensure that Schedulers are providing Technicians/Leads/Supervisors with adequate information to perform inspections by providing details such as:
o New or existing client
o Specific job details
o Job locations
o Site contact information
o Billing information
o Request and note purchase order numbers (or note if the client does not use purchase order numbers)
o Knowledge of specialized tools necessary for the job (i.e. UT Machine)
o Any potential work hazards
- Identifying potential scheduling conflicts and delays, developing strategies, and escalating critical issues to Field Supervisors
- Maintain internal and external client satisfaction with professionalism and alignment with our core values
- Ensure all Technicians and Supervisors are aware of ALL Kova and client policies (i.e. safety logs, inspection requirements, proper paperwork etc.)
- Make sure clients are aware of inspection costs and rates when necessary
- Prepare, monitor, track and follow-up on Crane Letters, and maintain port utilization
- Track and coordinate vehicle maintenance
- Work alongside Clerical Team Lead to meet client timelines, and expectations by accurately reporting and communicating on deliverables
- Assist with preparing formal estimates and quotes with the support
- Ensure all interoffice billing is completed in accordance with current policy
- Maintain communications among employees, ensure all employee are following proper protocol for performing inspections
- Monitor Field Dashboard with Field Supervisors, ongoing files to be submitted for either interim or final invoice and reporting
- Report and audit field on a weekly basis
Ideal Skills and Qualifications:
- Well organized.
- Attention to detail.
- Ability to work under pressure
- Decision making, planning and problem solving abilities.
- Excellent interpersonal, written and oral communication skills in English.
- Professional personal presentation.
- Familiar with mobile equipment such as cranes, manlifts, scissor lifts etc.
- Customer service oriented.
- General knowledge of the crane industry.
- Strong PC and typing skills i.e. Word, Excel, and Outlook.
Benefits:
- Competitive compensation ($55,000.00 to $70,000.00)
- Employer paid benefits package including dental, extended health and health spending account
- RRSP match program
- Annual employee review and pay raise
- Paid holidays
For your resume to be considered, you must include your cover letter and resume.
Thank you to all those who apply, only qualified candidates will be contacted for an interview.
Job Type: Full-time
Pay: $55,000.00-$70,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
Experience:
- Administrative experience: 2 years (preferred)
Language:
- fluent English (required)
Work Location: In person
