Reporting to the Director Business Support, Policy and Reporting, the Manager, Policy and Training is responsible for providing strategic leadership and operational oversight to support the Licensing and Compliance Monitoring Branch's priorities and objectives. The role leads the day-to-day development, implementation, and continuous improvement of operational policies, business processes, reporting frameworks, and risk-based strategies that support licensing, compliance monitoring, inspections, investigations, and public reporting activities across the province.
Our Manager, Policy and Training provides vital leadership in workforce development, operational planning, issues management, project delivery, information management, and business continuity. The role works closely with branch leadership, staff, government partners, and external stakeholders to ensure consistent business practices, effective communication, and alignment with legislative, regulatory, and ministry priorities. Through targeted policy development and robust educational programming, the position strengthens workforce readiness and enables front-line teams to focus on delivering high-quality inspections, complaints coordination, and enforcement activities.
In this role, you will lead and execute initiatives that strengthen operational effectiveness, support regulatory compliance, enhance staff and operator training, and drive continuous improvement across the branch. You will work collaboratively with internal and external stakeholders to address emerging issues, interpret legislative changes, manage priority policy projects, and ensure the branch has the training tools and standardized processes required to safeguard residents' health, safety, and well-being.
Your responsibilities in this role will include, but will not be limited to:
- Leading the development and implementation of operational plans, business continuity plans, and strategic initiatives aligned with branch and ministry priorities.
- Providing direct leadership, guidance, and oversight to a multidisciplinary team of professional staff, including managing ongoing recruitment, orientation, performance monitoring, and workload deployment.
- Developing and maintaining a unit training matrix to identify technical and personal development opportunities that address evolving work demands and support staff resilience.
- Coordinating and monitoring workforce training, onboarding, development programs, and training resources to support consistent operational practices.
- Developing, maintaining, and updating operational policies, procedures, standards, and business processes to support regulatory programs.
- Overseeing branch reporting functions, including compliance, trend, audit, and performance reporting to support decision-making.
- Managing the team responsible for issues, action requests, briefing materials, correspondence, and key messaging to ensure timely and coordinated responses.
- Supporting the team responsible for information technology initiatives, business process improvements, and system enhancements that improve operational effectiveness and public reporting.
- Leading and coordinating projects, change initiatives, and cross-functional work streams to achieve business objectives and organizational priorities.
- Facilitating collaboration and relationship-building with internal teams, government partners, health system stakeholders, and external organizations.
- Providing leadership in quality assurance, risk management, and continuous improvement activities to support regulatory excellence and resident safety.
- Representing the branch on committees, working groups, and ministry initiatives while providing strategic advice on operational and policy matters.
