Part-Time Receptionist (1 - 2 Positions Available)
Rise Health | Fernwood, Victoria, BC
Rise Health, located in the beautiful Fernwood community, is looking for 1 - 2 part-time receptionists to join our welcoming and collaborative team this fall. Training will begin in August, with positions averaging 15 - 19 hours per week. Shifts will include a combination of daytime and evening hours.
We are a warm, patient-centred multidisciplinary healthcare clinic seeking reliable, organized, and personable individuals who are passionate about providing exceptional customer service. If you thrive in a fast-paced environment, enjoy supporting others, and appreciate being part of a positive, collaborative workplace, we'd love to hear from you.
The successful candidate will:
- Have an exceptionally friendly, warm, and professional manner with patients and fellow team members.
- Be solution-oriented, with the ability to navigate challenging situations calmly, patiently, and compassionately.
- Have excellent written and verbal communication skills.
- Thrive in a fast-paced environment while maintaining exceptional attention to detail and accuracy.
- Be a self-starter who works well both independently and collaboratively as part of a team.
- Contribute positively to our supportive and engaging clinic culture.
- Have strong computer, organizational, and time-management skills.
- Have an interest in healthcare and/or experience with some of the services we provide.
Previous customer service experience is required. Experience with JaneApp, direct billing, or working in a healthcare setting is considered an asset but is not required.
Responsibilities include:
- Providing outstanding, welcoming, and supportive service to patients.
- Supporting effective communication between patients, practitioners, and team members.
- Answering and directing a high volume of phone calls and emails professionally and efficiently.
- Scheduling and managing patient appointments both in person and over the phone.
- Collecting and processing payments.
- Submitting direct billing claims and corresponding with extended health benefit providers.
- Dispensing naturopathic supplements.
- Maintaining accurate and confidential patient records.
- Scanning, faxing, photocopying, and uploading confidential documents to patient charts.
- Faxing referrals, prescriptions, and consult requests to medical offices and specialists.
- Following up with medical offices regarding referrals and consult notes.
- Reconciling daily payments and transactions.
- Receiving deliveries and restocking clinic and treatment room supplies.
- Supporting clinic cleanliness through light cleaning, laundry, sanitizing, and maintaining a welcoming environment.
- Assisting with a variety of administrative and reception duties as needed.
If you're looking to join a clinic that values kindness, teamwork, professionalism, and exceptional patient care, we look forward to meeting you.
Schedule, Wage & Start Date
Shifts: Approximately 2 - 3 shifts per week (15 - 19 hours/week)
Schedule:
- Monday - Friday
- A combination of daytime, early morning, and evening shifts is required.
Wage:
Starting training wage range of $19 - $22 based on directly relevant experience.
Preferred Start Date:
Ideally August 4, 2026, although we are flexible throughout August for the right candidate.
How to Apply
Please apply in person at the clinic with your resume and cover letter, addressed to Elysha Lane, Clinic Manager.
Please include:
- A current resume
- A cover letter outlining your wage expectations and earliest available start date
- Details of your current availability
We look forward to meeting you!
Elysha Lane
Clinic Manager
Rise Health
Please note that only candidates selected for an interview will be contacted.
Job Types: Part-time, Permanent
Pay: $19.00-$22.00 per hour
Work Location: In person
