Job Title: Automotive Service Advisor/Writer
About Us
At J&P Automotive, we provide a supportive and progressive work environment for our employees that will not only challenge but encourage new ideas and common-sense solutions. We focus on collaborative efforts and always take the time to see the funny side of life! We offer a competitive compensation package and are strong believers in work/life balance.
About You
You are familiar with the automotive industry and interested in working in an environment where you are constantly on the move, completing various tasks, and helping others.
Job Description
Reporting to the Garage Manager, the Service Advisor/Writer will be responsible for assisting customers at the front counter, providing them with information on performed and recommended services, and coordinating the day-to-day administrative and clerical functions in our Service Department.
Responsibilities:
- Greet and assist all customers in a prompt and courteous manner, handle customer issues, and ensure high customer satisfaction.
- Gather and interpret information on repairs, open work orders, and promote our services and encourage repeat business.
- Continually follow up on the progress of repairs to ensure the unit is ready when promised; advise customers throughout the process on the status of repairs and of any potential delays if the unit will not be completed when promised.
- Advise customers of any extra work that may be required, ensuring it is authorized before having work completed.
- Process repair order payments.
- Create and maintain accurate and orderly vehicle history files, assist with invoicing, and perform other administrative duties as requested.
- Responsible for carefully reviewing work orders to ensure all charges are properly documented, and all parts/shop supplies are accounted for before closing on time.
- Assist Garage Manager in assigning work and booking services.
- Provided backup for the Parts Technician when needed.
- Maintain a safe, clean, and orderly work area.
- Participate in the company health and safety program.
- Perform other duties as required.
Competencies:
- A team player who is focused on providing exceptional service and a customer-focused attitude.
- Ability to take direction and work well with others, providing support as needed.
- Must be able to prioritize and multitask, including being able to remain flexible in continually changing and fast-paced situations.
- Excellent attention to detail, accurate, organized, and has outstanding communication skills.
- Strong computer skills, including Microsoft Office, required.
- Knowledge and/or experience with automotive parts and automotive servicing methods.
Education and Qualifications:
- Minimum high school diploma.
- 2 years of experience as a service advisor preferred.
- Experience with Mitchell Inventory System an asset.
- Must be able to work in a shop environment with moderate noise.
Physical Requirements:
- Lifting up to 50lbs.
- Regularly required to stand, walk, and reach with hands or arms.
- Exposure to inclement weather at times.
- Must be able to work in a shop environment with moderate noise.
- Work in the shop, office, and yard as required.
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Work Location: In person
