Service Dispatch /Coordinator

Détails du poste

Role Description

We are seeking an experienced Senior Technical Service & Dispatch Coordinator to join our growing team in Guelph, Ontario.
This role is ideal for a skilled technical professional with a strong background in commercial refrigeration and gas equipment who enjoys troubleshooting, coordinating service activities, and supporting customers and technicians.
This is an in-house position where you will serve as a key technical resource, providing support to customers, field technicians, and service partners across Canada.

Key Responsibilities

Provide technical troubleshooting and support for commercial refrigeration and gas equipment
Review and evaluate warranty claims, returned equipment, and product performance issues
Coordinate and dispatch service calls to authorized third-party service providers
Track open service requests and follow up to ensure timely resolution
Review service reports, warranty documentation, and parts requirements
Provide technical guidance and support to technicians, customers, and service partners
Assist with product testing, quality improvements, and technical documentation
Support service operations and maintain strong customer relationships
Travel occasionally within Southern Ontario as required

Qualifications & Requirements

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