Requirements:
Must be available every weekend and all holidays
M be available for all shifts that may include 11pm-7am, 7am-3pm, 5pm-2am, 1pm-9pm, 1pm-1am etc. as we are open 24 hours a day shifts can change at any time.
Comfortable working completely alone in the hotel
Open availability (We are open 24 hours a day)
Duties and responsibilities:
- Standing for an entire shift with a checklist that must be completed each day.
- Respond to all guest inquires and requests in a timely, friendly and efficient manner.
- Setup meeting room by moving tables and chairs. Clean the room once meetings are complete.
- Test and record pool levels every 4 hours
- Stock front desk and suite shop supplies when needed
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, inquiring about guest satisfaction during stay, housekeeping inspecting room if cash/debit payment, accepting and recording various forms of payment.
- Check front desk email and respond/forward accordingly frequently
- Field guest complaints, independently negotiate resolve solutions for guest satisfaction.
- Keep front desk area, suite shop and lobby clean, sanitized and presentable for hotel guests at all times.
- Ability to handle a multi line switch board by placing guests on hold and
- Responsible for creating, cancelling and modifying reservation requests.
- Complete in full and accurate front desk checklist. This includes cleaning the coffee station, helping in breakfast, taking out garbage, folding rags for housekeeping, cleaning the lobby and public washrooms.
- Deliver items to guest rooms when required.
- Responsible for counting cash drawer at beginning and end of shift, maintaining cash drawer contents, balancing of shift and making change for guests.
- Multitask and maintain a professional manner in stressful situations.
- Must maintain a positive and upbeat personality and courteous attitude with co-workers and guests.
- Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are being met.
This is a permanent part time position with hours ranging from 8-24 per week. Must be able to work independently and with a team in a fast paced environment as we are a busy hotel. Must be available all weekends.
Do not reach out to the hotel directly, please apply here.
Job Types: Part-time, Permanent
Pay: $17.60 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
Work Location: In person
