About KD Group
At KD Group, we are not just building fixtures – we’re building brand experiences. As a
full-service retail activation company, we specialize in taking our clients’ concepts or
challenges and turning them into solutions that are captivating, profitable and scalable
across their retail environment. Our end-to-end solutions – from design to delivery –
empower brands across retail, automotive, hotel, and hospitality industries to stand
out and sell more.
Our secret? A relentless focus on detail, creative innovation, and hands-on, consultative
approach that delivers cost-efficiency and customer success across multiple markets
and locations. We are guided by a set of core values, including integrity, innovation and
teamwork and these principles drive every decision we make and every action we take.
Whether it’s fixture, displays, graphics, or brand development, KD Group delivers
custom experiences that engage and inspire.
Position Overview
We are seeking a Office Admin/ Customer Service Coordinator to join our dynamic team
to maintain and develop customer experience and business relationship. This is a high-
impact customer support role that requires an understanding of the challenges and
needs of our clients looking for custom, scalable brand experience.
Key Responsibilities
1. Customer Support & amp; Client Relations
- Serve as the primary point of contact for clients, visitors, and vendors, answering inquiries and resolving complaints with professionalism and empathy.
- Route phone calls, respond to emails, and direct requests to the appropriate internal departments.
- Process customer orders, maintain detailed records of interactions using
company CRM software, and ensure rapid, satisfactory problem resolution
2. Office Administration & Daily Operations
- Oversee day-to-day office operations to maximize productivity and ensure a clean, welcoming workspace.
- Manage office inventory and order replacement supplies, monitoring budgets to avoid interruptions in standard procedures.
- Maintain both digital and physical filing systems, ensuring accurate, confidential data entry and records management.
3. Coordination & Support
- Manage executive schedules, organize meeting rooms, and coordinate travel logistics.
- Support the HR and Finance teams with basic bookkeeping (invoicing, tracking expenses) and employee onboarding.
- Assist leadership and cross-functional teams with ad-hoc projects, reporting, and internal communications.
Ideal Candidate Profile
- 3-5 years of successful B2B customer development experience, ideally in retail displays, fixtures, brand environments, or experiential marketing.
- Strong communication skills, both verbal and written and fluency in English (must) – French is an asset.
- Proven background as a Customer Service Representative or 4 equivalent customer facing role.
- Developing long-term relationships leading to business growth
- Provide technical support to customers and potential customers.
- Comfort using MS Office and Quickbooks.
- Communicating with Operations, Logistics and Design the customer’s intent.
- Team player with the ability to collaborate effectively with colleagues.
- College or University degree – business ideally
- Monday to Friday (8:30 AM -5:00 PM), in office – travel to clients as required.
Why KD Group?
- Work with a forward-thinking, innovative, customer obsessed team that values strategy, creativity and execution.
- Be part of a company that delivers end-to-end solutions – from concept to completion without compromising on quality and service.
- Play a key role in shaping how brands activate in physical spaces
- Competitive compensation, performance incentives, and opportunities for career growth.
Pay: $50,000.00-$55,000.00 per year
Work Location: In person
