Administrative Assistant – Small Electrical Service Company (Calgary, AB)
Job Type: Full-Time
Location: Calgary, Alberta
Industry: Electrical / Trades / Service
About Us
We are a small, fast-growing electrical service company providing residential and light commercial electrical work throughout Calgary and the surrounding area. We pride ourselves on reliable service, quality workmanship, and a friendly team environment. We are looking for an organized, proactive Administrative Assistant to help keep our operations running smoothly.
Position Overview
The Administrative Assistant plays a key role in supporting day-to-day operations, customer service, scheduling, and office administration. This position works closely with the owner, electricians, and customers to ensure jobs are coordinated efficiently and all office tasks are handled accurately and on time.
This is an ideal role for someone who is organized, adaptable, and comfortable working in a small business setting where responsibilities can vary.
Key Responsibilities
Administrative & Office Support
- Manage incoming calls, emails, and customer inquiries.
- Prepare estimates, invoices, and work orders when requested.
- Maintain filing systems (digital and/or physical).
- Track job documents, service reports, safety forms, and receipts.
- Order office supplies, basic materials, and maintain inventory records.
Scheduling & Job Coordination
- Schedule service calls, inspections, and project appointments.
- Coordinate technician dispatching and daily job schedules.
- Communicate appointment updates or changes with customers.
- Confirm materials and equipment are prepared prior to jobs.
Customer Service
- Provide friendly, timely responses to customer questions.
- Follow up with customers on quotes, job progress, or payments.
- Handle small billing issues, basic troubleshooting of concerns, and escalation when required.
Bookkeeping & Financial Support (experience optional—can be learned)
- Assist with data entry, receipts, expenses, and job costing.
- Support A/R and A/P tasks (entering bills, tracking payments).
- Work with the company’s accountant/bookkeeper during regular reporting periods.
Compliance & Safety Support
- Maintain basic safety documentation (e.g., COR, safety forms, certifications).
- Help track training renewals and required documentation for field staff.
Qualifications
- Previous administrative or office support experience (trade or service industry experience is an asset).
- Strong organizational skills with excellent attention to detail.
- Comfortable multitasking and adapting to shifting priorities.
- Strong communication skills (phone, email, customer service).
- Proficient with Microsoft Office, Google Workspace, or similar tools.
- Experience with industry software (Service Fusion, Jobber, QuickBooks, etc.) is an asset but not required.
- Ability to work independently with minimal supervision.
Personal Attributes
- Reliable, punctual, and trustworthy.
- Friendly and professional when interacting with customers.
- Willing to learn and take on new tasks as the company grows.
- Positive attitude and a problem-solver.
Work Environment
- Small office setting
- Close collaboration with a small team
- Flexible and varied workload
- Opportunity to grow responsibilities as the business expands
Compensation
- Competitive hourly wage based on experience
- Paid vacation and statutory holidays
- Opportunity for expanded responsibilities and pay growth
- Health benefits after 3 months
Job Type: Part-time
Pay: $18.00-$22.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
Work Location: In person
