Sales Associate (Part-Time & Full-Time)
The Giftshop – Pickering Casino Resort
Pickering, ON
Job Type: Part-Time & Full-Time
Pay: Competitive hourly wage (based on experience)
About Us
The Giftshop is a premium retail destination located inside Pickering Casino Resort. We offer a unique selection of gifts, apparel, souvenirs, snacks, beverages, travel essentials, accessories, and convenience items to guests visiting the resort.
We're looking for enthusiastic, dependable, and customer-focused individuals who take pride in providing exceptional service and enjoy working in a fast-paced retail environment.
If you're someone who enjoys helping people, has a positive attitude, and wants to be part of a growing company with opportunities for advancement, we'd love to meet you.
What You'll Do
As a Sales Associate, you will be responsible for creating an exceptional shopping experience while maintaining our high standards of customer service and store presentation.
Responsibilities include:
- Greeting every guest with a friendly, welcoming attitude
- Assisting customers with product selection and recommendations
- Operating the POS system and accurately handling cash, debit, credit, and lottery transactions
- Receiving, stocking, pricing, and merchandising products
- Maintaining clean, organized, and visually appealing displays
- Restocking merchandise and rotating inventory as required
- Performing opening and closing procedures
- Maintaining a clean, organized, and fully stocked store
- Working efficiently in a fast-paced environment while maintaining accuracy
- Supporting your teammates and contributing to a positive workplace culture
Qualifications
- Previous retail, boutique, gift shop, travel retail, hospitality, or customer service experience is an asset
- Excellent customer service and communication skills
- Friendly, positive, and professional attitude
- Honest, dependable, and punctual
- Strong attention to detail
- Ability to multitask and work independently
- Comfortable standing and walking for extended periods
- Able to lift up to 30 lbs occasionally
What You'll Do
As a Sales Associate, you will be responsible for creating an exceptional shopping experience while maintaining our high standards of customer service and store presentation.
Responsibilities include:
- Delivering outstanding customer service to every guest.
- Operating the POS system and confidently processing Ontario Lottery (OLG) transactions, along with cash, debit, and credit payments.
- Assisting customers with lottery purchases, ticket validation, prize claims (within retailer limits), and promoting responsible lottery play.
- Receiving, stocking, pricing, and merchandising products.
- Maintaining clean, organized, and visually appealing displays.
- Restocking merchandise and rotating inventory as required.
- Performing opening and closing procedures.
- Maintaining a clean, organized, and fully stocked store.
- Working efficiently in a fast-paced environment while maintaining accuracy.
- Supporting your teammates and contributing to a positive workplace culture.
Qualifications
- Previous lottery experience (OLG) is strongly preferred and will be given priority.
- Previous retail, convenience store, gift shop, boutique, travel retail, or hospitality experience is an asset.
- Comfortable handling high volumes of cash and maintaining accuracy.
- Outstanding customer service and communication skills.
- Honest, dependable, punctual, and detail-oriented.
- Ability to multitask and perform well in a fast-paced environment.
- Comfortable standing for extended periods and occasionally lifting up to 30 lbs.
Requirements
- Applicants must be 19 years of age or older.
- Lottery experience is considered a major asset. Candidates without lottery experience should be willing and able to complete OLG retailer training upon hire.
- Must be legally authorized to work in Canada.
- Must be available to work evenings, weekends, and statutory holidays.
Availability
Our store operates 7 days a week, including evenings, weekends, and holidays.
Applicants must have flexible availability, including evenings, weekends, and statutory holidays.
Requirements
- Must be 19 years of age or older due to the sale of tobacco and lottery products.
- Must be legally authorized to work in Canada.
Why Join The Giftshop?
- Competitive wages
- Employee discounts
- Flexible scheduling
- Supportive and respectful team environment
- Opportunities for advancement and long-term career growth
- Work in one of Ontario's premier entertainment and hospitality destinations
If you're passionate about customer service and want to build a rewarding career in retail, we'd love to hear from you.
Apply today by submitting your resume. Only candidates selected for an interview will be contacted.
The Giftshop is an equal opportunity employer. We are committed to creating an inclusive workplace and welcome applications from all qualified individuals.
Job Types: Full-time, Part-time
Pay: From $17.60 per hour
Benefits:
Work Location: In person
