Guest Services Coordinator/ Lead Host
Full-Time | Monday–Friday | Daytime Hours
Position Summary
The Guest Services Coordinator is responsible for managing front-of-house administrative operations while ensuring an exceptional guest experience from the very first interaction. Working primarily during daytime business hours at the front host stand, this role serves as the central point of communication for reservations, guest inquiries and administrative support.
The ideal candidate is highly organized, an excellent communicator and thrives in a fast-paced hospitality environment. They are proactive, detail-oriented and take pride in creating a welcoming and well-organized experience for both guests and team members.
Primary Responsibilities: Guest Services
- Answer incoming phone calls promptly and professionally.
- Respond to guest emails and online inquiries in a timely manner.
- Welcome guests and assist with reservations and general questions.
- Direct guests to the appropriate department or manager when required.
- Take detailed messages and ensure all information is communicated accurately.
- Maintain a professional and welcoming first impression for all guests.
- Seat guests according to reservations and setting tables when needed.
- Performing transactions for our Retail Space
Lead Host Responsibilities
- Oversee the daily operation of the host stand.
- Manage reservations through OpenTable.
- Organize seating plans and guest flow during lunch service.
- Lead by example in providing exceptional hospitality.
- Ensure the host stand remains clean, organized and fully stocked.
- Support front-of-house operations as needed.
Administrative Support
- Provide administrative support to the management team.
- Monitor the restaurant's reservations email inbox.
- Record and distribute guest inquiries, messages and requests.
- Complete data entry and administrative documentation.
- Prepare daily reservation sheets and operational paperwork.
- Ensure important communications are shared with the appropriate team members.
Organization & Communication
- Serve as the communication hub between guests, management and restaurant staff.
- Accurately document guest requests and special instructions.
- Maintain organized records and assist with daily operational planning.
Qualifications
- Previous restaurant or hospitality experience preferred.
- Previous administrative or office experience is considered an asset.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- High attention to detail.
- Professional, friendly and approachable demeanor.
- Ability to work independently and prioritize tasks.
- Comfortable using computers and reservation systems.
Technical Skills
Experience with:
- OpenTable (mandatory)
- Microsoft Office (Word, Excel, Outlook)
- Google Workspace
- Silverware POS system
Core Competencies
- Communication
- Organization
- Customer Service
- Leadership
- Time Management
- Problem Solving
- Attention to Detail
- Professionalism
- Initiative
- Teamwork
- Adaptability
Schedule
- Full-Time
- Monday to Friday
- Daytime hours
- Approximately 10:00 a.m. – 5:00 p.m. (or based on operational needs)
What Success Looks Like
A successful Guest Services Coordinator will:
- Create a welcoming and professional first impression for every guest.
- Ensure phone calls, emails and guest inquiries are responded to promptly.
- Keep communication organized and flowing between guests and the management team.
- Maintain accurate records and administrative systems.
- Support daily restaurant operations through strong organization and attention to detail.
- Foster a positive, professional environment while helping the restaurant operate efficiently.
Pay: $20.00-$25.00 per hour
Benefits:
- Discounted or free food
- Flexible schedule
- On-site parking
Experience:
- OpenTable: 1 year (preferred)
- Retail sales: 1 year (preferred)
Work Location: In person
