Program Delivery Consultant

Releady
Toronto, ON

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Détails du poste

Temps plein
De 43,50 $ à 50,00 $ de l’heure
Il y a 6 jours

Profil recherché

Modèle en cascade
Esprit d'analyse
Développement de produit
Gestion de produits
Agile
Conception créative
Exigences d'affaires
Affaires
Compétences en communication
Négociation
Analytique
Conception de l'expérience
SDLC

Description complète du poste

OVERVIEW

We are seeking an experienced Program Delivery Consultant with a strong background in Retail Banking, Product Delivery, Customer Experience, and Data & Analytics initiatives to support the delivery of large-scale business and technology programs. The successful candidate will work closely with cross-functional partners — including product, analytics, technology, operations, design, compliance, and business teams — to design, develop, and launch innovative banking products, services, and customer experiences.

This role is ideal for a strategic, customer-focused professional who thrives in fast-paced environments and can lead complex initiatives from concept through implementation while balancing customer needs, business objectives, technology constraints, and regulatory requirements.

Location: Toronto, ON (Hybrid – 3 days in office)
Contract Length: 4+ Months (Extension or FTE Conversion Possible)
Hours: 8:30 AM–5:00 PM EST
Pay: T4 $43.5 / IC $50

RESPONSIBILITIES

Lead the end-to-end delivery of new and enhanced banking products, services, and customer experiences across multiple channels.
Partner with business, technology, analytics, design, compliance, and operational stakeholders to define requirements and deliver strategic initiatives.
Analyze customer insights, market trends, competitive intelligence, and business opportunities to support product and service innovation.
Translate strategic objectives into actionable product roadmaps, delivery plans, and prioritized backlogs.
Apply design thinking principles and customer-centric methodologies to define solutions that improve customer outcomes and business performance.
Develop and maintain business requirements, process documentation, delivery artifacts, and transition materials for operational teams.
Provide oversight and support throughout the SDLC, including solution design reviews, testing coordination, QA, End-to-End Testing, and UAT activities.
Monitor product performance metrics, customer feedback, and business outcomes to identify opportunities for optimization and growth.
Lead cross-functional teams through influence, fostering collaboration, accountability, and alignment across diverse stakeholder groups.
Support business case development, strategic planning, budgeting activities, and executive-level decision-making.
Manage risks, dependencies, compliance requirements, and change impacts throughout the program lifecycle.
Collaborate with regulatory, compliance, risk, and governance teams to ensure solutions meet enterprise standards and industry requirements.
Prepare executive presentations, status updates, recommendations, and stakeholder communications.
Support the transition of completed initiatives into BAU operations through effective documentation, training, and knowledge transfer.

QUALIFICATIONS

5+ years of progressive experience in program delivery, product management, business analysis, consulting, or related roles.
Proven experience delivering customer-focused products, services, or strategic initiatives within retail banking or financial services environments.
Strong understanding of multi-channel banking, including digital, self-service, assisted service, and emerging customer channels.
Experience leading complex initiatives using Agile, Waterfall, or hybrid delivery methodologies.
Demonstrated ability to work across business, technology, analytics, and operations teams to deliver measurable business outcomes.
Strong knowledge of product development lifecycles, SDLC processes, and technology-enabled business solutions.
Experience gathering, analyzing, and interpreting customer insights, business data, and market intelligence.
Ability to develop business cases, strategic roadmaps, prioritization frameworks, and delivery plans.
Excellent stakeholder management, facilitation, negotiation, and communication skills.
Strong analytical and problem-solving capabilities with the ability to make data-driven recommendations.
Experience supporting testing activities including QA, End-to-End Testing, and User Acceptance Testing.
Ability to influence without authority and drive consensus across complex organizational structures.

Preferred

Experience within a major financial institution or retail banking organization.
Knowledge of customer experience design, design thinking methodologies, and service design principles.
Understanding of banking products, regulatory requirements, risk management frameworks, and compliance processes.
Experience working within Data & Analytics, Digital Banking, Product Management, or Customer Experience teams.
Exposure to product performance measurement, customer journey analysis, and growth optimization initiatives.
Relevant certifications in Agile, Product Management, Business Analysis, Change Management, or Project Management are considered assets.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.

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