Overview
This is for a part-time position - 16 hours a week.
We are seeking a dedicated and detail-oriented Night Auditor to join our hospitality team. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position involves managing front desk responsibilities, providing exceptional guest services, and performing nightly financial reconciliations. The ideal candidate will possess strong customer service skills and a passion for delivering outstanding hospitality experiences.
Responsibilities
- Conduct nightly audits of financial transactions and ensure accuracy in reporting.
- Manage front desk operations, including check-ins and check-outs for guests.
- Provide exceptional guest services by addressing inquiries, resolving issues, and ensuring guest satisfaction.
- Maintain accurate records of room availability and reservations.
- Handle phone systems efficiently, including answering calls and managing messages with professionalism.
- Prepare daily reports summarizing occupancy rates, revenue, and any discrepancies.
- Ensure the safety and security of the hotel premises during night hours.
- Assist with administrative tasks as needed to support hotel operations.
Experience
- Previous experience in guest services or customer service roles is preferred.
- Familiarity with hospitality industry standards and practices is a plus.
- Proficiency in using phone systems and front desk software.
- Multilingual or bilingual abilities are highly desirable to cater to diverse guests.
- Strong communication skills with excellent phone etiquette.
- Ability to work independently during night shifts while maintaining attention to detail.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring operational excellence during the night shift.
Job Type: Part-time
Pay: From $17.60 per hour
Work Location: In person
