Jaguar Land Rover Ottawa is seeking an experienced, results-driven Service Manager to lead our award-winning service department. This is an exceptional opportunity to join one of Canada's premier Jaguar Land Rover retailers. Our dealership has been recognized with the Jaguar Land Rover Award of Excellence for two consecutive years, is consistently top ranked in Customer Satisfaction (CSI), has earned the prestigious J.D. Power Sales Award, and operates from a state-of-the-art modern facility designed to deliver an exceptional experience for both customers and employees. We are looking for a proven leader who is passionate about developing high-performing teams, delivering outstanding customer experiences, and driving operational excellence. The successful candidate will oversee all aspects of the service department while fostering a culture of accountability, continuous improvement, and teamwork.
Why Work With Us?
At Jaguar Land Rover Ottawa, excellence is our standard. You'll join a dealership that is committed to investing in its people, providing the tools, training, and support needed to succeed. We believe our success is built on exceptional employees who are empowered to grow their careers while delivering a world-class ownership experience.
Key Responsibilities
- Lead, mentor, and develop the service department team, including Service Advisors, Technicians, Service attendants, detailers and support staff.
- Conduct monthly one-on-one performance and development meetings with every member of the service department to provide coaching, feedback, and goal setting.
- Oversee daily service operations, ensuring efficient workflow, productivity, and quality of work.
- Deliver an exceptional customer experience by promptly and professionally resolving customer concerns.
- Monitor and improve departmental performance through key performance indicators (KPIs), CSI, productivity, efficiency, and profitability.
- Prepare and present a comprehensive monthly reporting package, including operational results, financial performance, KPIs, staffing metrics, and action plans.
- Develop and execute strategies to improve revenue, gross profit, labour sales, and overall departmental performance.
- Ensure compliance with Jaguar Land Rover standards, dealership policies, safety regulations, and manufacturer requirements.
- Maintain strong communication and collaboration with Sales, Parts, and Executive Management to deliver a seamless customer experience.
- Recruit, train, coach, and retain top talent while fostering a positive, accountable, and performance-driven culture.
- Manage departmental expenses, inventory, and operational resources effectively.
- Champion continuous process improvement and operational excellence throughout the department.
Qualifications
- Proven success as a Service Manager within a premium or high-volume automotive dealership.
- Strong leadership skills with a demonstrated ability to coach, motivate, and develop high-performing teams.
- Exceptional customer service and conflict resolution abilities.
- Strong understanding of dealership financials, fixed operations KPIs, and business planning.
- Experience preparing management reports and analyzing operational performance.
- Excellent organizational, communication, and interpersonal skills.
- Proficiency with dealership management systems and manufacturer reporting tools.
- Ability to thrive in a fast-paced, customer-focused environment.
- Valid driver's license with a clean driving record.
What We Offer
- The opportunity to lead an award-winning service department representing a world-class luxury brand.
- A modern, state-of-the-art dealership facility.
- Competitive compensation package with performance incentives.
- Comprehensive health and dental benefits.
- Ongoing manufacturer training and leadership development opportunities.
- Career advancement within a successful and growing organization.
- A collaborative team culture focused on excellence, accountability, and continuous improvement.
If you are an experienced automotive leader who is passionate about customer satisfaction, team development, and operational excellence, we invite you to apply and become part of Jaguar Land Rover Ottawa's continued success.
