Join our patient-focused optometry clinic serving the London community.
LONDON EYECARE is an independent optometry clinic that has proudly served the London community for over 35 years. We combine the warmth and relationships of a community practice with advanced diagnostic technology and specialty eye care services, including advanced dry eye treatment, Neurolens, and MacuMira.
Above all, we are committed to providing patients with a thoughtful, thorough, and genuinely caring experience. We believe that experience begins long before a patient sits in the exam chair. It starts with the way they are greeted, supported, and cared for from the moment they contact our clinic.
We are looking for a Medical Receptionist / Optometric Assistant who takes pride in creating that experience every day.
What Makes This Opportunity Different
- An established clinic with a loyal patient base and an experienced, collaborative team
- Advanced diagnostic technology including Optos retinal imaging, OCT, visual field testing, autorefractor, and Neurolens
- Exposure to specialty services including dry eye treatment and AMD management
- Opportunity to develop both front desk and clinical skills in one role
- A supportive team environment that values professionalism, teamwork, and exceptional patient care
- Long-term growth opportunities for the right person
What the Role Looks Like
This role combines front desk patient care with hands-on clinical support. You will move between reception and pre-testing depending on where the clinic needs you, helping keep patient flow running smoothly throughout the day.
On the clinical side, you will be trained to use advanced diagnostic technology including OCT, retinal imaging, autorefraction, visual fields, and Neurolens. Full training is provided — you do not need prior experience with this equipment. What matters is that you are comfortable learning technology and genuinely interested in the clinical side of eye care.
Front desk and pre-testing are the core of this role. We are looking for someone who enjoys both aspects of the position and takes pride in delivering an exceptional patient experience.
Medical Reception Responsibilities
- Welcoming patients and creating a positive first impression
- Managing incoming calls, messages, and appointment scheduling
- Coordinating patient flow throughout the clinic
- Processing payments and assisting with insurance submissions
- Communicating with patients regarding appointments and follow-up care
Optometric Assistant Responsibilities
- Greeting patients and escorting them to begin pre-testing
- Performing diagnostic testing using equipment such as Optos, OCT, autorefractor, visual fields, and Neurolens
- Collecting patient history, medications, and reason for visit
- Preparing patients so doctors can move efficiently through their examinations
- Assisting with clinic flow and supporting the team as needed
The Type of Person Who Thrives Here
LONDON EYECARE is built on teamwork, professionalism, and a genuine commitment to exceptional patient care.
We are looking for someone who:
- Is genuinely warm and patient-focused
- Enjoys helping people and creating positive experiences
- Is organized, detail-oriented, and dependable
- Remains calm and professional when things get busy
- Communicates clearly and confidently
- Takes ownership of their responsibilities
- Notices what needs to be done and follows through
- Supports coworkers and contributes positively to the team
- Takes pride in doing things well
What We Are Looking For In Your Background
A minimum of 2 years of customer service experience in a fast-paced environment is required.
This could include experience in:
- Medical or dental offices
- Veterinary clinics
- Hospitality or hotel environments
- Restaurant leadership roles
- Retail leadership
- High-volume customer service environments
- Other
Healthcare or optometry experience is considered an asset but is not required. We provide comprehensive training on our pre-testing equipment and clinical procedures. The ideal candidate is comfortable learning and using new technology, organized, adaptable, and able to manage competing priorities while ensuring every patient feels welcomed and cared for throughout their visit.
Why Join LONDON EYECARE?
- Permanent, full-time position
- Competitive compensation of $19.50–$23.00 per hour based on experience
- Paid lunch break
- Staff eyewear benefits
- Ongoing training and development
- Exposure to advanced diagnostic technology and specialty services
- Supportive and experienced team
- Opportunity to grow into specialty clinical areas over time
- Meaningful work helping patients protect their vision and eye health
Application Instructions
To help us get to know you beyond your resume, please include a brief response to the following question with your application:
Describe a time you went above and beyond for a patient, customer, or coworker. What did you do, and why did it matter?
Applications that do not include a response may not be considered.
Pay: $19.50-$23.00 per hour
Benefits:
- On-site parking
- Paid time off
- Store discount
- Vision care
Application question(s):
- Do you have at least 2 years of customer service experience in a fast-paced environment?
- Are you available to work Saturday mornings?
- Are you comfortable learning and using technology such as OCT, retinal imaging, visual fields, and other diagnostic testing equipment?
Work Location: In person
