Are you looking for more than a job? At World Vision Canada we offer challenging careers that change the lives of children all over the world and it will change yours too. Come and be part of a team of 400 Canadians with a vision for the world: Life in all its fullness for every child.
You will experience Christian faith in action helping to make real and lasting change in the lives of the world’s most vulnerable children. Join the World Vision Canada team and be part of a powerful and effective force for good:
For Children. For Change. For Life.
Position: IT System Administrator
Reports to: Manager, Technology Services
Position Term: Full Time Permanent
Primary Location: Mississauga, Ontario, Canada
Workplace Type: Hybrid
Job Purpose
We are seeking an experienced and motivated IT System Administrator to join our team. The ideal candidate will have a strong background in hybrid identity (Active Directory and Microsoft Entra ID), Microsoft 365, endpoint management, virtual machines, storage area networks (SAN), enterprise networking and security, and cloud services, with experience in the Scaled Agile Framework (SAFe).
The IT System Administrator, Technology Services is an integral member of the Technology Services team and is responsible for the technical operations of key World Vision Canada IT systems, spanning on-premises infrastructure and Microsoft 365 / Azure cloud services.
A problem-solver at their core, they will work directly with other functional areas to maintain and optimize the integrations of the ecosystem and the data that passes from one system to another.
As an IT System Administrator, you will ensure the smooth, secure, and efficient operation of our organization’s IT infrastructure while achieving key performance metrics.
This is a hybrid role, largely remote, requiring approximately 20% of time spent in office. The ideal candidate is located in the GTA.
Responsibilities
- Manage and support hybrid identity across Active Directory and Microsoft Entra ID, Windows Server 2016–2022 environments, and Exchange 2016 / Exchange Online in a hybrid configuration.
- Administer and support endpoint management systems, including Microsoft Intune, Entra ID device management, Autopilot, and Group Policy.
- Manage and maintain virtual server environments (VMware and Azure), including installation, configuration, and maintenance.
- Manage, monitor, and optimize performance of storage area networks (SAN) and cloud storage. Maintain backups and disaster recovery systems, including regular recovery validation testing.
- Assist with the day over day operations of the organization’s cybersecurity tooling, including Microsoft Defender XDR (EDR), Darktrace, Microsoft Purview, conditional access, MFA, and patching.
- Administer network and perimeter infrastructure, including FortiGate firewalls, FortiClient EMS, SSL-VPN with SAML/Entra SSO, and Cisco Meraki switching and wireless.
- Provide support and administration for cloud applications, including Microsoft 365, email, OneDrive, SharePoint, and Teams.
- Provide support for corporate applications, including installation, maintenance, and troubleshooting.
- Maintain the security and integrity of the organization’s IT systems and data.
- Ensure compliance with organizational standards and regulations, such as PCI DSS.
- Collaborate with other teams to optimize and improve the efficiency of systems and applications, using the Scaled Agile Framework (SAFe) as a guide.
- Stay up-to-date with emerging technologies and recommend solutions that align with the organization’s goals and objectives.
- Track and report on key system performance metrics, including uptime, response time, and customer satisfaction.
- Support projects to optimize current system processes to scale for growth, efficiency, and automation.
- Update and maintain system architecture diagrams and documentation. Develop and implement IT policies and procedures.
- Equip Tier 1 and Tier 2 support staff with the information required to handle entry-level system tickets.
- Deploy production updates during scheduled maintenance windows, largely after-hours. Updates include, but are not limited to, .NET (IIS), CRM, AD schema updates, and firewall/network changes.
- Collaborate with other teams and vendors to ensure World Vision Canada’s standards are being met.
- Cross-train, guide, and equip other members of the Technology Services team to ensure organizational stability and flexibility.
- Provide after-hours support in the event of an outage of any of WVC’s critical systems, or for project-based work, deployments, or maintenance to WVC’s infrastructure.
Qualifications
- BSc in Computer Science, Information Technology, or a related field, or equivalent in training and experience.
- 5 years’ work experience in an IT administrative capacity.
- Experience working with:
- Active Directory and Microsoft Entra ID (hybrid identity), and Windows Server
- Exchange and Microsoft 365
- Endpoint management (Microsoft Intune)
- Virtual machines (VMware and Azure)
- SAN solutions and/or cloud storage, and backup / disaster recovery
- Strong communication (written & verbal) and interpersonal skills.
- Experience in a PCI DSS–scoped environment and familiarity with Defender XDR, Darktrace, or Purview is an asset.
Why Consider Us?
Our competitive compensation & benefits include:
- Health Spending Account
- Up to 6% matched pension contributions
- Parental leave top-up
- Generous paid vacation, sick days, wellness and personal days
- Office closed extra days before long weekends (6x/year)
- World Vision Canada has consistently been awarded Canada and GTA top employer awards.
- We are Canada’s largest development, relief, and advocacy non-profit organization.
This is a current vacancy that we are actively recruiting for. The salary range represents the expected compensation for this role and is provided in accordance with Ontario’s pay transparency requirements under the Employment Standards Act.
Placement within the range will be determined based on relevant skills, experience, qualifications, and internal equity. The final offer will reflect the successful candidate’s background and demonstrated capabilities.
#LI-Hybrid
We bring life-saving support in times of disaster. We help poor communities to take charge of their futures. We provide small loans and training that boost family livelihoods. We work with policy makers to change the way the world is run. Our Christian faith teaches us that every child, regardless of gender, faith or race, is a precious gift to the entire world - and that their wellbeing concerns us all. We shall never rest while children suffer in situations that can be changed.
Canada's Top 100 Employers GTA Top 100 Employers
Our Core Values: We are committed to the Poor. We are Christian. We are Stewards. We value People. We are Partners. We are Responsive.
Qualified candidates must be able to demonstrate a commitment to the core values and mission of the World Vision partnership.
World Vision Canada takes our Safeguarding responsibilities seriously and we provide an environment that is safe for our child and adult beneficiaries. We have strong recruitment procedures to make sure the safest and most suitable people work with the children in our programs. We provide our staff and volunteers with ongoing supervision, support and training in their work with child and adult beneficiaries.
World Vision Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Thank you for your interest; however only those applicants selected for an interview will be contacted.
