Company Description
Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:
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EAT authentic Italian food at our restaurants, cafés and to-go counters
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SHOP a selection of high-quality Italian, local and homemade products
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LEARN through our classes and our team’s product knowledge
Job Description
Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of the QSR counters. Reports to the Store Operations Manager and Assistant Store Operations Manager; supervises QSR Sales Associates and Baristas.
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Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met
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Trains, motivates, mentors and organizes team members
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Purchases supplies, beverages and equipment per the direction of the Store Operations Manager
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Monitors inventory, checks orders and distributes supplies as needed throughout the department
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Manages transactions and ensures accurate accounting
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Records shift notes and assists with administrative duties such as scheduling when needed
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Ensures department complies with all quality, health, safety and sanitation standards
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Documents, investigates and resolves guest incidents
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Performs other duties as required or assigned
Qualifications
Job Requirements
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Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
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Ability to lift up to 50 pounds
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Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
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Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register
Qualifications
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High school graduate or equivalent; post-secondary degree preferred
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2+ years of lead or supervisory experience in food service
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Math skills and ability to handle money accurately
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Strong knowledge of steps of service
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Excellent communication and problem-solving skills
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Knowledge of coffee and coffee production
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Knowledge of Italian cuisine and beverage preferred
Compensation
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Compensation for this role is CAD $20.00 hourly, plus tips
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This position has been posted to fill a current vacancy
Additional Information
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Medical, Dental, Vision Insurance
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Paid Time Off
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Paid Parental Leave
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RRSP
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Free family meal daily
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Discounts at Eataly
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Classes on products and Italian cuisine
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Referral bonus program
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and more!
