For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.
Reports to: Manager, Mobile Services
Vacancy status: This posting is for an existing position.
Purpose of the role
The Supervisor, Mobile Services provides operational leadership across designated regions. This role is key in supporting the day-to-day management of mobile lab services, leading team members with empathy and clarity, ensuring high-quality patient care, and promoting a safe and inclusive work environment. The ideal candidate brings experience in healthcare or mobile lab settings, strong communication and people leadership skills, and a passion for delivering service excellence in diverse communities.
Key Responsibilities:
- Lead and support mobile services staff by managing schedules, approving time off, facilitating performance conversations, and overseeing recruitment, onboarding, and training.
- Ensure smooth day-to-day operations within assigned regions, including phlebotomy services, supply chain coordination, and delivery on quality and compliance standards.
- Foster a culture of safety and inclusion, ensuring compliance with internal protocols, regulatory standards, and occupational health and safety practices.
- Collaborate with cross-functional teams to implement organizational initiatives, process improvements, and change management efforts.
- Partner with Human Resources and union representatives to support employee engagement, address concerns, and maintain positive labour relations.
- Drive continuous improvement through the analysis of service reports, customer feedback, and operational metrics.
- Promote a customer-first mindset, providing coaching to team members to support compassionate and respectful care experiences.
- Ensure proper communication across all levels of the team and between internal/external stakeholders to align on priorities and resolve issues proactively.
- Maintain and manage data systems, ensuring accuracy, accessibility, and security of digital records.
Experience:
- High school diploma or equivalent experience required; completion of a laboratory assistant program or related experience is preferred.
- 3–5 years of leadership experience in a healthcare, mobile services, or related field.
- Demonstrated experience in phlebotomy, mobile/home care, and/or data management is required.
- Strong interpersonal, communication, coaching, and organizational skills.
- Knowledge of health and safety legislation, quality assurance standards, and unionized environments is an asset.
- Proven ability to lead change, influence outcomes, and support employee development within a fast-paced and evolving setting.
Why Join Us?
Join a purpose-driven organization where you can lead a dedicated team, drive operational excellence, and make a meaningful impact on the delivery of healthcare services in the community. This role offers the opportunity to influence service quality, support employee development, and contribute to continuous improvement initiatives. You'll be part of a collaborative and supportive environment that values leadership, growth, and exceptional patient care.
What We Offer:
Salary Range: $68,126 - $86,861 CAD annually (commensurate with experience). This role is also AIP eligible.
LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.
LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.
In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:
- Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
- Retirement Savings Plan
- Vacation and Wellness Days
- Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
- Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.
In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email
[email protected].
Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.
Ready to empower healthier Canadians? Apply today!
