Company Overview
Ace Hotel Toronto is our first-ever location in Canada, situated in the vibrant heart of the Fashion District. Rooted in a legacy of creative energy and multicultural diversity, our hotel celebrates the ingenuity and off-the-wall ideas that make this city truly unique.
Please note that this is a part-time role on a contract basis until January 2027, with the possibility of extension.
Job Overview
The Sales Coordinator manages a designated market segment and provides comprehensive support to the sales and marketing team. Key responsibilities include preparing proposals, contracts, resumes, introductory and thank you letters, and assisting with group reconciliation and consumption tracking. Additionally, this role will include a sales component where they will be responsible for selling a sales territory.
This role is integral to cultivating customer relationships and actively contributing to the achievement of sales targets, while supporting the broader sales team efforts. The Coordinator is responsible for distributing crucial group and event information, such as resumes and memos, to all relevant departments, and promptly communicating any updates or changes. Furthermore, the Sales Coordinator is tasked with maintaining and updating all associated paperwork, including contracts and proposals, throughout the duration of the event or function.
CORE FOCUS & ESSENTIAL RESPONSIBILITIES
Qualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned.
- Coordinate and oversee the group booking process with all departments
- Complete all contracts once the information is received.
- Act as the liaison for groups between client and hotel once a group has gone definite.
- Obtain all rooming lists, monitor rooming list cut off dates, manage all room blocks, postings, and any other additional needs of the client to ensure a successful event at the property.
- Prepare, distribute, and post in shared drive group resumes and BEOs to department leaders.
- Conduct weekly group resume meetings.
- Meet allocated budget for assigned sales territory
- Support sales team with outbound sales strategies
- Provide support to the DOS on all communication and sales, projects and reports.
- Conduct site inspections; pass on leads/enquiries to ensure follow up as necessary.
- Input all activities in the system, including but not limited to preparation of proposals, contracts,
- letters, group bookings, activities, and site inspections.
- Support Sales Team while they are out of the office traveling on business.
- Help coordinate individual reservations for VIP clients as requested by Team.
- Assist in ordering/maintaining collateral and promotional material as well as office supplies and supplies for various event spaces, as needed.
- Coordinating ordering and stock tracking of Sales and Marketing Materials & press kits.
- Produce and coordinate purchase orders for all expenses relevant to sales/marketing.
ESSENTIAL QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Ability to satisfactorily communicate in verbal and written English with guests, leadership, and team members to their understanding.
- Prioritize and organize work assignments, have timely follow up and execution.
- Have superb time management skills.
- Maintain complete knowledge of all hotel services/features and hours of operation.
- Other language, mathematical, and reasoning abilities as outlined below.
- Ability to comply with physical demands as outlined below.
- Knowledge and understanding of Atelier & Ace Culture & initiatives
- Technologically sound with Microsoft Office applications.
- Proficient in Microsoft Excel and Google Sheets.
- Ability to compute basic mathematical calculations.
REQUIRED EDUCATION and/or EXPERIENCE
- Previous work experience in a sales environment and/or working in a hotel environment.
- Individual should be a High School Graduate and/or have a combination of experience that provides the required knowledge, skills, and ability to effectively fulfill the core focus and essential responsibilities of this job description.
- Knowledge of sales system software preferred.
LANGUAGE, MATHEMATICAL, and REASONING ABILITIES
Candidate must meet the following cognitive abilities:
- Ability to understand guests’ service needs & requests.
- Ability to acknowledge guests’ requests in a polite manner.
- Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred).
- Ability to apply logical thinking and understanding to carry out written and oral instructions.
- Ability to address and solve problems involving guest and operational issues.
- Ability to compute basic mathematical calculations.
PHYSICAL DEMANDS / WORK ENVIRONMENT
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.
The typical environment is an office atmosphere with ambient room temperatures, ambient lighting, and common office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sit, walk, and stand continuously.
- Lift / carry 10lbs (frequently) and 25lbs (occasionally)
- Bend, squat, crawl, and reach above shoulder level.
- Use dominant hand coordination for simple grasping, pushing/pulling, and fine manipulation.
- May be exposed to extreme temperatures, dust, dampness, height, and moving machinery.
HIRING PROCESS TRANSPARENCY
In alignment with Ontario legislative requirements, including the Working for Workers Act 2026 Ontario pay transparency amendments, we confirm that:
- This posting is for a current, existing vacancy.
- We do not use artificial intelligence to screen, assess, or select applicants at any stage of the hiring process.
- All applications are reviewed by our hiring team to ensure a fair and human-centered recruitment experience.
ACCESSIBILITY & ACCOMODATION
Ace Hotel Toronto is committed to providing an inclusive and accessible recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act 2005 (AODA). Accommodations are available upon request for candidates participating in all aspects of the selection process. If you require accommodation, please inform our team at [email protected] and we will work with you to meet your needs in a timely and respectful manner.
Pay: $27.00 per hour
Benefits:
Work Location: In person
